Aftermarket Parts Specialist

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support – it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation – and we have a dynamic future ahead.

As the Aftermarket Parts Specialist, you will be the primary connection between our customers and their HVAC parts and equipment needs. You will focus on delivering excellent customer service, selecting and promoting products, and supporting both customers and team members. You will handle in‑person and phone interactions, manage parts orders and inventory, and ensure efficient service for our HVAC trade clients.

This position has no direct reports. It reports to the VP Aftermarket Sales & Support and is onsite, based in Centennial, CO.

• Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.
• Receive and inspect shipments in our ERP system, maintain accurate stock levels, and keep a clean, organized warehouse.
• Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.
• Assist with parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.
• Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.
• Understand and adhere to applicable laws, codes, policies, regulations, and safety practices and procedures.
• Successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre‑employment testing as a condition of employment.

• High school diploma or equivalent required.
• 2+ years of experience in the HVAC or wholesale parts industry strongly desired.
• Ability to lift objects over 25 lbs.
• Comfortable climbing ladders and operating a forklift.
• Valid driver’s license.
• Proficiency in computer software; familiarity with Excel, Epicor, and Adobe a plus.

• College degree or technical certificate in HVAC or a related industry preferred.

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs:
  Growth Mindset, Customer‑Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

While performing the job duties, you will be working on‑site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Centennial, CO location (Monday – Friday).

Your scheduled work hours will be communicated to you by your manager.

Ability to remain seated at a desk or…