Club Service Attendant

Benefits:

• Gym Membership
• Employee discounts
• Opportunity for advancement
• Training & development

Club Service Attendant (CSA)


Position Summary


The Club Service Attendant (CSA) is responsible for supporting the overall maintenance, cleanliness, and operational readiness of the club facility. This role ensures that all areas of the club meet corporate standards for safety, cleanliness, and functionality through hands-on servicing, preventative maintenance, and coordination with club leadership and corporate facilities teams.

The CSA plays a key role in maintaining a safe and well-functioning environment for members and staff while also providing guidance and support to club team members on proper facility maintenance practices.



Key Responsibilities


Facilities Operations & Compliance

• Conduct club inspections in accordance with corporate facilities standards to ensure cleanliness, safety, and maintenance compliance.
• Ensure all preventative maintenance tasks are completed and operational protocols are consistently followed.
• Identify facility deficiencies and communicate findings and recommendations to General Managers.
• Coordinate service schedules and maintenance tasks with club leadership and Area Maintenance Technicians (AMT).
• Participate in new club walkthroughs to ensure facility readiness prior to opening.
• Review inspection results to identify trends, training needs, and operational improvements.

Leadership, Training & Support

• Provide technical guidance and support to club staff regarding janitorial and facility maintenance standards.
• Train Club Managers and team members on facility procedures, daily responsibilities, and maintenance expectations.
• Deliver hands-on training for janitorial staff, including proper use of cleaning chemicals, equipment, and safety protocols.
• Coordinate and support vendor-led training initiatives and ensure compliance with certification requirements.
• Conduct regular meetings and training sessions to communicate updates from the facilities department.
• Participate in weekly alignment calls with corporate facilities leadership and AMT teams.

Maintenance Scheduling & Project Management

• Schedule weekly CSA activities within approved time allocations established by club leadership.
• Support planning and execution of special maintenance projects, ensuring alignment with scope, timing, and budget.
• Coordinate vendor services and ensure work is completed to specification and quality standards.
• Execute in-house maintenance projects when appropriate.
• Communicate regularly with General Managers and AMTs to ensure alignment on facility priorities and scheduling.

Work Order & Systems Management

• Manage facility work orders using the CMMS Open Wrench system.
• Load, track, update, and close maintenance requests in a timely and accurate manner.
• Utilize GO CANVAS or similar systems to complete monthly facility audits.
• Ensure proper documentation of all maintenance and facility service activities.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• At least 1–2 years of experience in facilities maintenance, janitorial services, or building operations.
• Prior experience in a health club, fitness facility, or retail environment preferred.
• Strong knowledge of janitorial procedures, maintenance operations, and safety practices.
• Basic understanding of HVAC, plumbing, and electrical systems preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and provide guidance to others.
• High level of professionalism, integrity, and accountability.

Technical Skills & Tools

• Experience using CMMS systems (Open Wrench or similar platforms).
• Ability to operate and maintain hand tools, power tools, and ladders.
• Familiarity with web-based systems and digital reporting tools.
• Knowledge of proper chemical handling and facility sanitation procedures.

Physical Requirements

• Ability to lift up to 50 pounds.
• Frequent standing, walking, bending, squatting, reaching, and climbing.
• Ability to perform physically demanding tasks for extended periods.
• Exposure to cleaning chemicals, lubricants, and equipment-related substances.
• Ability to maintain a company-provided toolset and perform…