Field Service Technician II

Overview

Field Service Technician II ($2,000.00 Hiring Bonus)

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Reference number

Domain Programs / Customer Relations

Job field / Job profile Customer services and support
- Customer support & services training

Job title Field Service Technician II ($2,000.00 Hiring Bonus)

Employment type Permanent

Professional category Technician

Part time / Full time Full-time

Job description

As a member of Safran Seats, you contribute to providing over one million seats to airlines worldwide, ensuring superior quality, comfort, and innovation. Your role involves collaborating with a team to develop high-value solutions for passengers and crews. Safran is one of the few OEMs offering a comprehensive range of passenger seats, from economy to first class, allowing you to take pride in creating impressive seating options for various needs.

(This position is located in Charleston, SC)

• Occupational Summary (Position Objective & Authorities)
• Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
• Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels / trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
• Sustain a high quality level of workmanship at all times.
• Respond promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
• Maintain a good rapport with Air Framer personnel and customers.
• Follow Safran /Air Framer safety guidelines or processes established by the organization at all times.
• Submit accurate part order requests and understand the POA / SOA process at Air Framer / Safran.
• Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
• Attend Safran daily standup/tie-in meeting.
• Adhere to Air Framer /Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
• Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis.
• Performs other duties as assigned.

• Qualification Requirements
• A. Education & Qualification- High School Diploma or equivalent required. Associate's degree in a related technical field preferred.
• B. Work Experience
  - Technical knowledge- At least 2 years of Field Service experience related to troubleshooting and repairs required.
• C. Professional Skills- Natural mechanical ability with hand and power tools; basic working knowledge of CMM's, Engineering Drawing's and other technical documents; basic computer knowledge and familiarity with MS Office applications; proficient using smartphones/tablets to send emails and pictures; valid driver's license and ability to obtain a passport.
• D. Behavioral Skills- Ability to work efficiently under stressful situations; follows instructions and completes jobs in a timely manner; excellent written and verbal communication; ability to work varied hours, after hours and weekends as needed; ability to manage multiple tasks and customer priorities; willingness to travel to other Air Framer FALs in other states and international Safran sites; ability to generate written communication and operate required office equipment;
  
  ability to read and review written communication;
  English language proficiency (speech and hearing).
• E. Desirable Aspects- Hands-on electrical troubleshooting knowledge (voltage testing and continuity); demonstrated participation in continuous improvement efforts; clear written and verbal communication.
• Travel International and/or Domestic travel required; approximately 2-4 weeks per year.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Annual salary Based on market data.

Job location North America, United States, South Carolina, Charleston

City (-ies) Charleston

Minimum education level achieved High School Diploma/GED Equivalent

Minimum experience level…