Advanced Technician

## Advanced Technician Apply remote type:
Hybrid locations:
Remote - United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R0134794
*
* Location:

** Remote - United States
** Job :
** R0134794
* * Date Posted:
**** Company Name:
** HITACHI GLOBAL AIR POWER US, LLC
** Profession (Job Category):
** Engineering & Science
*
* Job Schedule:

** Full time
** Remote:
** Yes
*
* Job Description:

***
* Job title:

** Advanced Technician     
*
* Location:

** Remote in Charleston, WV
*
* Reports to:

** Field Service Manager
** The Company:
Hitachi Global Air Power
** At Hitachi Air Centers (HACs), our mission is simple: provide exceptional service and support to the customers who rely on us every day.

Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized compressed air solutions, we serve as trusted partners to businesses across a wide range of industries.

What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.

At Hitachi Global Air Power, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.

Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.
** Summary of the position:
** Considered an expert on all Sullair rotary/oil free products and accessories (except for centrifugal technology).  Considered an expert on competitive rotary/oil free products, vacuum, scroll and other technologies. Must have the ability, skills, and temperament to train other technicians on Sullair rotary products and accessories.  Provides maintenance and technical support for Sullair products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site customer personnel.

Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues, and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure.  Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees.

This position will report directly to the Field Service Manager.
*
* Duties and responsibilities:

*** Performs any needed service on all compressed air products, regardless of brand, except for centrifugal technology
* Train other technicians on all rotary products and accessories
* Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
* Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
* On call as scheduled for after-hours customer support
* Follow all Environmental Health and Safety policies and procedures
* Communicate distributor feedback to Sullair management as Voice of Customer
* Drive field concerns to closure in a timely manner
* Support goal of service within the Service Department of 95%
* Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
* Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
* Dedicated to completion of responsibilities
* Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5…