Housekeeper, Maintenance​/Cleaning

Trilogy® Lake Norman:
Twin Mills Club

Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.

Employment Status:
Full Time
Pay: $17 per hour

Location:

Huntersville, North Carolina
Department:
Trilogy Lake Norman

• Eligible for company medical, dental and life insurance after 60 days of full‑time employment.
• Paid Time Off accrues at 120 hours per year for full‑time staff.
• 7 paid holidays annually for full‑time staff.
• Paid Sick Leave for part‑time staff in accordance with state guidelines.
• Eligible to participate in the 401(k) plan after 30 days of service.

The Housekeeper maintains a clean and sanitary environment for the Club facilities. This position reports to the Facility Maintenance Manager or Housekeeping Supervisor.

• Inspect and clean all Club buildings on a daily schedule, according to Blue Star standards and procedures as assigned.
• Clean all facilities as assigned, including floors, carpets, walls, ledges, pictures, mirrors, furniture, fixtures and equipment; empty garbage containers.
• Assist Maintenance Department in completing duties as assigned.
• Maintain an infection‑free facility by thorough washing, cleaning, and replacing equipment and/or furnishings.
• Report repairs or the need for replacements to the facility maintenance manager; follow up to assure repair meets facility standards.
• Work in a safe manner and use all personal protective equipment (safety gear) assigned; report unsafe conditions or accidents to a supervisor.
• Comply with all rules and regulations (including OSHA, EPA, and state Health Department) for using cleaning products and chemicals, as provided by the Facility Manager.
• Assist with set up and tear down for Club events.
• Other duties and responsibilities may be assigned.

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team‑building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our Blue Star core values:
• Honesty and Integrity
• Respect for the Individual
• Teamwork
• Competitive Spirit

• High School diploma or equivalent preferred.
• Six months’ experience in housekeeping or hospitality.
• Current First Aid or other safety certifications, as required by the Club.
• Ability to communicate effectively with team members about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organizational, and follow‑up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast‑paced environment where continuous improvement is expected.
• Requires a flexible schedule to include evenings and weekends, with limited travel required.
• Valid driver’s license may be required.

This position operates in both an indoor and outdoor environment with exposure to weather conditions, and occasionally native wildlife when outdoors on the facility grounds. Outdoor environments may require walking on cement while pushing a cart or carrying items. There may be exposure to fumes or airborne particles. The noise level in the work environment can be moderate to loud, depending on the equipment or machines used.

The position requires standing, bending, and walking for most of a work shift; sitting and driving, using hands to fingers, touching and holding, and reaching with hands and arms. The role requires the ability to lift and/or push or pull items weighing up to 25‑30 pounds. Employees are required to wear all assigned personal protective equipment. The role is very active and requires seeing, hearing, speaking clearly and understanding the speech of another person.