Service Technician

Overview

Charlotte, North Carolina, United States

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We merge our passion for helping investors build wealth through real estate with technology that transforms how they operate.

How it’s going (and growing)

With a team of 750+ Roofsters, our culture is collaborative and action oriented. In 2022, we closed on our Series E, raising $240 million, with offices in the Bay Area and New York City. Recent acquisitions include Stessa (financial and asset management software), Rent Prep (tenant screening and placement for landlords), and Mynd (property management for Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management), expanding our platform to support both long-term and short-term rental investment services.

A Service Technician is responsible for keeping rental properties in excellent condition, both inside and out. The ideal candidate is self-motivated, customer focused, technically skilled, fast moving, and technologically proficient. This position services multiple properties.

• Complete thorough inspections of buildings, units and homes (including move-out, make ready, and onboarding inspections)
• Perform routine and preventive maintenance on apartments and single-family homes, including units, common areas and amenities
• Ensure heating, ventilation and air conditioning (HVAC) systems are functioning as intended
• Perform tests for proper functionality and have general knowledge of HVAC components
• Complete internally managed service requests
• Prepare vacant units for new move-ins
• Perform quality assurance inspections of work completed by outside vendors
• Ensure proper removal and disposal of trash, if needed
• Use a variety of hand and power tools
• Respond to on-call and potentially after-hours emergencies in a timely manner
• Work safely and recognize unsafe situations; take action to ensure safety of self and others
• Serve as Mynd’s on-the-ground ambassador; post legal notices and maps across properties
• Other duties as assigned

Physical and work environment:
While performing duties, the employee is occasionally exposed to fumes, moving mechanical parts, and loud noise. The role is physically active and may require lifting items over 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School diploma or GED required;
  Associate’s degree from a technical college preferred
• Valid driver’s license and reliable transportation
• Two or more years of direct building maintenance experience strongly desired
• Excellent written and verbal communication skills
• Ability to prioritize, multitask, and manage schedules
• Tech-savvy with ability to learn and use systems for tracking, scheduling and communications
• Ability to use mobile applications and other tools for a variety of tasks
• Positive, can-do attitude with commitment to excellence and achieving goals
• Ability to work independently
• Flexible schedule with ability to work evenings and weekends if needed

• Associate’s degree from a technical college preferred
• Two or more years of direct building maintenance experience strongly desired

Frequent travel within market and regular driving between properties is required.

Charlotte, NC

$25.00 - $30.00 hourly range. Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position and is based on location, knowledge, skills, experience, and other factors. Roofstock offers total compensation beyond base salary including benefits.

• Generous PTO Policy
• 12 Paid Holidays
• 401k Program
• Robust health, dental, vision insurance, and more
• Work & Wellness Stipend of $100/month for tools and equipment

Must be authorized to work in the U.S. and we are unable to sponsor H1-B Visas at this time. Any offer is conditioned upon successful completion of a background investigation.

The company provides equal opportunity in all employment practices to qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, national origin, age, disability, or any other protected status. This policy applies to all aspects of employment, including recruitment, hiring, compensation, promotion, transfer, and training.