Maintenance Assistant

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208

Job Description:

The Maintenance Assistant supports the hotel's engineering team by helping maintain a clean, safe, and fully operational environment for guests and staff. This hands-on role includes routine maintenance, responding to service requests, and assisting with the upkeep of the hotel's mechanical systems, guest rooms, and public areas.

Essential Duties and Responsibilities:

Daily Operations & Preventative Maintenance

• Assist with routine inspections of guest rooms, hallways, public spaces, and mechanical equipment.
• Complete daily work orders and minor repairs including painting, plumbing, HVAC filter changes, light fixture replacements, and general carpentry.
• Support the engineering team in performing preventative maintenance tasks according to the established schedule.
• Help maintain equipment logs, tools inventory, and proper storage of supplies.

Guest Support & Room Care

• Respond quickly and professionally to guest service requests related to room maintenance issues.
• Help ensure all rooms meet brand standards for functionality, cleanliness, and safety.
• Provide courteous and efficient service, maintaining a professional and friendly demeanor.

Safety & Compliance

• Follow all safety procedures, including lockout/tagout, fire safety, and chemical handling.
• Report hazards, maintenance needs, or unsafe practices to the Chief Engineer or General Manager.
• Help maintain the hotel grounds and outdoor areas, including sidewalks, parking lot, and landscaping upkeep as assigned.
• Participate in emergency response procedures, including fire alarms, floods, and weather events.

Teamwork & Professionalism

• Work collaboratively with housekeeping and front desk staff to resolve guest issues.
• Maintain clean and organized maintenance shop and storage areas.
• Wear the proper uniform and protective equipment; follow grooming and appearance standards according to Maya Hotels and Hilton brand policy.
• Assist with vendor coordination and deliveries when needed.

Education,

Skills and Abilities

:

• Education: High School diploma or GED preferred, technical training a plus.
• Experience: Previous experience in maintenance, custodial work, or a trade (HVAC, plumbing, electrical) preferred.
• Technical Skills: Basic knowledge of tools, building systems, and repair techniques.
• Financial Knowledge:
• Analytical & Problem-Solving: Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Communication & Collaboration: Strong interpersonal and teamwork skills to coordinate across departments.

Physical Requirements:

• Ability to stand and walk for extended periods of time.
• Ability to lift up to 50 lbs., climb ladders.
• Comfortable working in any weather condition, indoors or outdoors.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by their supervisor.