Assistant Facility Manager

What this job involves:

As an Assistant Facility Manager at JLL, you will partner closely with the Senior Facilities Manager to help deliver exceptional operational performance across client sites while supporting a safe, efficient, and high-performing workplace environment. This role is responsible for overseeing daily facilities operations, work order management, vendor coordination, preventive maintenance programs, and client service delivery while ensuring alignment with operational goals, budgets, and service level expectations.

You will play a key role in driving continuous improvement initiatives, enhancing customer experience, and supporting strong client relationships through responsive communication and proactive problem-solving.

As an Assistant Facility Manager at JLL, you will partner closely with the Senior Facilities Manager to help deliver exceptional operational performance across client sites while supporting a safe, efficient, and high-performing workplace environment. This role is responsible for overseeing daily facilities operations, work order management, vendor coordination, preventive maintenance programs, and client service delivery while ensuring alignment with operational goals, budgets, and service level expectations.

You will play a key role in driving continuous improvement initiatives, enhancing customer experience, and supporting strong client relationships through responsive communication and proactive problem-solving.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role offers the opportunity to contribute to a collaborative culture focused on innovation, operational excellence, and service quality.

• Partner with the Senior Facilities Manager to support the strategic direction of facilities operations and maintenance programs across assigned sites.
• Oversee daily work order management activities, ensuring timely follow-up with customers, technicians, and vendors to deliver a positive service experience.
• Coordinate with vendors, service providers, and facilities staff to ensure work is executed efficiently, safely, and with minimal disruption to client operations.
• Conduct routine site inspections to maintain high standards across building services, preventive maintenance programs, and operational compliance.
• Support bidding, contracting, and execution of operational maintenance and facility-related projects in partnership with sourcing and operations teams.
• Monitor service level agreements and key performance indicators to ensure operational effectiveness and continuous improvement.
• Build and maintain strong relationships with client stakeholders, landlords, tenants, and service partners while responding proactively to operational needs.
• Assist with budget tracking, variance reporting, cost savings initiatives, and capital improvement planning to support financial performance objectives.
• Foster a collaborative and inclusive team environment that promotes safety, operational excellence, and continuous learning, reflecting JLL’s culture of collaboration locally and across the globe.

• 3+ years of facilities management experience within a corporate, manufacturing, healthcare, or commercial real estate environment.
• Experience supporting facilities management operations within a fast-paced commercial, industrial, or corporate environment.
• Demonstrated ability to manage work orders, vendors, and preventive maintenance programs while maintaining high service standards.
• Strong client relationship management skills with the ability to communicate effectively across multiple stakeholder groups.
• Familiarity with building systems,…