Field Service Technician-Remote

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist- whatever drives you. At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills,

We are seeking a remote Field Service Technician to join our aftermarket team with our NJM brand. NJM Packaging has been a trusted automated packaging systems manufacturer, integrator, and support resource for over a century. We offer a broad range of technologies and applications, specializing in the needs of pharmaceutical, nutraceutical/vitamin, and personal care product packagers -- as well food & beverage and contract packagers.

The Field Service Technician's primary responsibility will be to ensure the installation, commissioning and customer service on all equipment manufactured and sold by NJM Packaging. This position supports our NJM brand based in Montreal, Quebec and will service customers in the United States. The position will be based remotely, and preferably close to a major U.S. airport hub.

• Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
• Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer's site.
• Train operators and users at the customer's site.
• Assess customer needs and seek opportunities to optimize the client's equipment and processes during customer site visits.
• Propose solutions such as preventive maintenance programs, spare parts and training.
• Make courtesy calls and visits on a regular basis to follow up with existing customers.
• Follow-up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations.
• Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues.
• Use internal issue tracking application (Sales Force) to support customers remotely.
• Review and update procedures and support materials to ensure relevance.

What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

• College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience.
• Mechanical and Electro-Mechanical proficiency for light industrial equipment.
• General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
• Ability to read and understand mechanical drawings and wiring diagrams.
• Proficient verbal and written communication in English required.
• Basic knowledge of Microsoft Office.
• Excellent customer service orientation and positive attitude.
• Ability to work independently and devise creative, sustainable solutions.

The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Sunday to Saturday, depending on customer demand and emergencies.

Frequent travel into Canada and in USA, by car or airplane is required. A valid passport is…