MSU Field Technician - Chattanooga, TN

SUMMARY

As a vital part of the Technology Services Division and the MSU Department, this position will provide support to the Technology Services Division.

• Must possess excellent communication skills to brief managers on installation progress, read blueprints, and follow instructions precisely.
• The MSU Field Technician is responsible for ensuring that all work duties within the Technical Team are coordinated properly and carried out according to established standards.
• Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, their wiring, and associated system components using basic hand tools (testers, toners, voltmeters, screwdrivers, pliers, etc.) and power tools (drills, cutters, grinders, etc.).
• Conduct site tours of client sites according to client contracts, policy, and procedures.
• Works closely with Management Staff to resolve immediate operational and/or safety concerns and participates in scheduling and operational programs as directed.
• Provide a detailed report of replacement parts needed for repairs.
• Determine material requirements and installation procedures to ensure the completion of projects.
• Receive work assignments from supervisor, collect tools and materials, and transport materials and tools to the work site.
• Maintain a clean work and storage area.
• Comply with and adhere to all applicable policies and procedures.
• Help facilitate training for other employees where applicable.
• Driver's license requirement and ability or competency in towing trailers as needed.
• Perform other assigned duties.
• Complete assigned work orders.
• Assist the Technology Services Division with product demonstration.
• Willing to travel for TSD contracts.

None

• Oral Communication – speakers very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication – writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Diversity – demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports the organization’s goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity.
• Judgement – displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
• Motivation – sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against the standard of excellence.
• Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans; sets goals and objectives; organizes or schedules other people and their tasks.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security – observes safety and security procedures; determines appropriate action beyond…