Maintenance Manager

The AIM Center Inc. Housing Maintenance Manager Chattanooga, TN
· Full time Apply for Housing Maintenance Manager

Join one of Chattanooga’s best places to work — where every role makes a difference and every day supports hope, growth, and belonging. AIM Center, Inc. is seeking a dependable and hands‑on Facility & Grounds Technician to help maintain our facility, vehicles, and grounds in a clean, safe, and orderly condition. This role performs daily janitorial, maintenance, and repair duties while ensuring the property remains welcoming and functional for members, staff, and visitors.

The ideal candidate takes pride in their work, enjoys teamwork, and values contributing to a mission‑driven organization that promotes recovery, purpose, and community inclusion.

The Maintenance Manager is responsible for overseeing the daily maintenance operations of a Permanent Supportive Housing (PSH) portfolio consisting of approximately 74 residential units. This position ensures that all properties remain safe, sanitary, functional, and compliant with HUD, local housing, and organizational standards while supporting a housing‑first and trauma‑informed environment for residents living with serious mental illness and other disabling conditions.

The Maintenance Manager supervises vendors, coordinates unit turnovers, preventative maintenance, inspections, emergency repairs, and property improvement projects while maintaining a high level of professionalism and customer service.

This employee will support the organization’s mission of providing safe, stable, and supportive housing to individuals experiencing mental illness, homelessness, and housing instability through a compassionate, housing‑first approach.

• Oversee maintenance operations for approximately 74 PSH units across multiple properties.
• Ensure all properties remain safe, clean, sanitary, and in good repair.
• Maintain Laundry Room revenue in a timely manner.
• Coordinate and complete repairs related to plumbing, HVAC systems, appliances, drywall and painting, roofing, flooring, and exterior maintenance.
• Perform and oversee unit turnovers, including preparation of vacant units for occupancy.
• Conduct routine preventative maintenance inspections and implement corrective actions.
• Monitor building systems and identify maintenance trends before major failures occur.
• Ensure timely completion of residential work orders and emergency maintenance requests.
• Maintain curb appeal and exterior grounds, including landscaping and trash management.

• Supervise contracted vendors, under the discretion of the Director of Housing Operations.
• Assign daily work orders and prioritize maintenance needs.
• Monitor staff productivity, professionalism, and quality of work.
• Provide coaching, training, and accountability to maintenance staff.
• Assist with development of maintenance schedules and on‑call rotations.
• Ensure maintenance staff follow organizational policies, safety procedures, and expectations.

Prepare properties for inspections including:

• HUD inspections
• Housing Quality Standards (HQS)
• Fire inspections
• Insurance inspections

Conduct regular property walks and document deficiencies.

• Ensure compliance with HUD regulations, OSHA safety standards, and organizational policies.
• Maintain accurate maintenance records, inspection logs, and repair documentation.
• Ensure proper storage and tracking of maintenance materials, keys, and equipment.
• Coordinate and oversee outside contractors and vendors.
• Obtain quotes and recommend cost‑effective repair solutions.
• Monitor vendor performance and ensure work is completed appropriately and timely.
• Assist leadership with capital improvement planning and property upgrades.
• Maintain inventory of maintenance supplies and equipment.

• Interact professionally and respectfully with residents, staff, and community partners.
• Respond to resident concerns in a calm, trauma‑informed and professional manner.
• Maintain appropriate boundaries while supporting a housing‑first philosophy.
• Communicate maintenance timelines and expectations clearly to residents.