BTR Onsite Service Technician

Location

Chattanooga - Cannondale Court

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Location:

Anchor Point (9205 Aft Ln, Chattanooga TN) & Cannondale Court

(1705 Henegar Cir, Chattanooga TN)

Position Summary  

The Build-to-Rent Onsite Service Technician   is responsible for   maintaining   the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through   timely   completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship.

This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential      

Essential Job Functions  

1. Functional Responsibilities

+ Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks

+ Conduct regular inspections of buildings, systems, and equipment to   identify   maintenance needs and safety concerns

+ Complete work orders accurately and efficiently while minimizing disruption to residents

+ Respond promptly and professionally to emergency maintenance requests   

2. Resident Experience

+ Serve as a primary onsite point of contact for resident maintenance issues and service requests

+ Communicate clearly and professionally with residents   regarding   work order status and resolution timelines

+ Collaborate with onsite and centralized teams to ensure   timely   resolution of service requests

+ Build positive resident relationships to support satisfaction and retention

+ Maintain courteous and service-oriented interactions at all times   

3. Property Upkeep

+ Maintain cleanliness and appearance of   common areas , amenities, and exterior grounds

+ Assist   in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation

+ Ensure tools, materials, and equipment are properly   maintained   and stored

+ Support overall community presentation standards and readiness   

4. Safety & Compliance

+ Follow all safety procedures, company policies, and applicable local, state, and federal regulations

+ Maintain a safe working environment and report hazards or safety concerns   immediately

+ Participate in required training and ongoing development programs

+ Ensure compliance with maintenance standards and operational guidelines   

5. Additional Responsibilities

+ Act as the onsite maintenance representative for assigned BTR community

+ Support training compliance and operational   initiatives as   assigned

+ Perform other duties as assigned by supervisor or leadership   

Performance Expectations & K ey Metrics :  

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

+ Work order completion time and efficiency

+ Warranty and follow-up completion rates

+ Unit turnover turnaround time

+ Resident satisfaction scores (KPI/reputation management systems)

+ Maintenance responsiveness and service reliability

+ Training completion compliance (as assigned)

Req…