BTR Onsite Service Technician

Location

Chattanooga - Cannondale Court (Anchor Point, 9205 Aft Ln, Chattanooga TN) & Cannondale Court (1705 Henegar Cir, Chattanooga TN)

The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship.

• Functional Responsibilities
  • Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks.
  • Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns.
  • Complete work orders accurately and efficiently while minimizing disruption to residents.
  • Respond promptly and professionally to emergency maintenance requests.
• Resident Experience
  • Serve as a primary onsite point of contact for resident maintenance issues and service requests.
  • Communicate clearly and professionally with residents regarding work order status and resolution timelines.
  • Collaborate with onsite and centralized teams to ensure timely resolution of service requests.
  • Build positive resident relationships to support satisfaction and retention.
  • Maintain courteous and service-oriented interactions at all times.
• Property Upkeep
  • Maintain cleanliness and appearance of common areas, amenities, and exterior grounds.
  • Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation.
  • Ensure tools, materials, and equipment are properly maintained and stored.
  • Support overall community presentation standards and readiness.
• Safety & Compliance
  • Follow all safety procedures, company policies, and applicable local, state, and federal regulations.
  • Maintain a safe working environment and report hazards or safety concerns immediately.
  • Participate in required training and ongoing development programs.
  • Ensure compliance with maintenance standards and operational guidelines.
• Additional Responsibilities
  • Act as the onsite maintenance representative for assigned BTR community.
  • Support training compliance and operational initiatives as assigned.
  • Perform other duties as assigned by supervisor or leadership.

• Work order completion time and efficiency.
• Warranty and follow-up completion rates.
• Unit turnover turnaround time.
• Resident satisfaction scores.
• Maintenance responsiveness and service reliability.
• Training completion compliance.

• Education
  • High school diploma or equivalent required.
  • Technical or trade school certification preferred.
• Experience
  • Prior maintenance experience required, preferably in residential or property management environments.
  • Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred.
• Skills & Competencies
  • Strong technical aptitude across multiple maintenance disciplines.
  • Ability to troubleshoot and resolve maintenance issues independently.
  • Strong customer service and communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to work both independently and as part of a team.
  • Valid driver’s license and reliable transportation required.
  • Ability to perform physically demanding work in varying environments.
• Preferred Qualifications
  • CPO (Certified Pool Operator)
  • HVAC certification
  • CAMT (Certified Apartment Maintenance Technician)
• Physical Requirements
  • Ability to perform physical tasks associated with property maintenance.
  • Carry and lift up to 50 pounds.
  • Operate maintenance tools and mobile technology.
  • Communicate effectively in English, both verbally and in writing.
  • Sufficient vision with or without correction.
• Work Environment
  • Work performed in residential properties, construction/renovation sites, and outdoor environments.
  • Exposure to weather, dust, chemicals, noise, and other typical maintenance conditions.
  • Use of PPE as required.
  • Travel between multiple properties within an assigned region.
  • On-call, overtime, or extended hours may be required, including evenings and weekends.

5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Equal Opportunity

Employer:

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT