Maintenance Services Manager--INTERNAL ONLY

Maintenance Services Manager

The Chattanooga Housing Authority (CHA) seeks a qualified individual for the full-time position of Maintenance Services Manager. The Maintenance Services Manager is responsible for the administration of the maintenance program for the assigned affordable housing sites in conformance with applicable laws, regulation, and CHA policies. To the extent possible, assures maintenance budget, unit turn and property condition performance norms for site are met or exceeded.

When thresholds cannot be met, strategies will be developed that will progress toward meeting the performance thresholds.

Essential Duties and Responsibilities:

• Establishes and maintains effective working relationships with CHA employees, residents, service providers and contractors, always displaying a friendly and courteous attitude.
• Plans, organizes, directs, and coordinates the maintenance program for the assigned site, in accordance with the overall site goals set by the Community Manager.
• Ensures clean, orderly and safe maintenance shop, equipment storage, and supply inventory areas. Ensures shop tools and equipment are maintained to recommended standards to assure equipment safety and longevity.
• Ensures the cleanliness, functionality, safety and appearance of buildings, systems, grounds, facilities, and dwelling units; ensures that maintenance and repairs completed by site maintenance staff utilize good workmanship, sound maintenance practices and meets applicable property condition standards for the program, such as those specified by the HUD Real Estate Assessment Center (REAC).
• Develops an appropriate preventative maintenance program for the assigned site to maximize site longevity and minimize long-term costs; ensures ongoing adherence to the approved site preventative maintenance program.
• Monitors work order requests, ensures completion within time frames dictated by CHA policy or in accordance with best practices for site maintenance operations. Ensures work order information and status are promptly and completely documented in the work order system.
• Coordinates with Community Manager to monitor and plan for current and upcoming vacant units. Inspects vacated apartments and completes make-ready assessments to assure unit will meet property condition standards when units are ready for re-leasing. Directs maintenance team to perform identified services and repairs. Verifies work completion to property condition standards and vacant-ready status.
• Monitors emergency and non-emergency after-hours maintenance work, to assure quality and efficiency.
• Monitors inventory of maintenance supplies, materials, parts and building components needed for the assigned site, and assures adequate stock to optimize material availability while minimizing inventory costs.
• Procures all necessary goods and services in a timely fashion and in accordance with CHA procurement policy, in order to accomplish site maintenance objectives and prevent lost time due to material/parts unavailability. Monitors contractors or service providers to assure agreed quality standards are met.
• Provides periodic reports to the Community Manager on maintenance activities (preventative maintenance, work orders, unit turns, service providers, program/regulatory).
• In cooperation with the Community Manager, monitors site maintenance budget and plans maintenance activities to operate within agreed limits.
• Ensures operation of the site maintenance program site and site maintenance personnel in compliance with laws and regulations pertaining to maintenance activities, including building and fire codes, Occupational Health and Safety standards, and the CHA's Personnel Policy Handbook.
• Supervises and provides guidance to site maintenance staff; handles employee matters such as discipline, performance evaluations, and grievances. Conducts regular staff meetings to communicate CHA strategy and policy.
• Exhibits and encourages behaviors that uphold CHA's core values.
• Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Community Manager.
• Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.
• Attends and/or participates in various meetings related to the CHA as required.
• Reports consistently to assigned work location(s) in accordance with established work schedule. Must be reliable.
• Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
• Handles confidential matters with discretion.
• Performs other duties as directed.

Required

Knowledge, Skills and Abilities:

• Possesses command of business English, spelling, punctuation; ability to understand, prepare and present ideas in a clear and concise manner, in English, both orally and in…