Senior Operations Manager

Job Title:

Senior Manager – Operations
Department:
Operations
Specialty: EM IP, EM OP, Same day Surgery

Location:

Chennai

Job Summary:

We are seeking a highly motivated and experienced Senior Manager - Operations to oversee the
day-to-day operations of the company. The ideal candidate will be responsible for streamlining
processes, managing a team, optimizing productivity, and ensuring smooth operational execution.
This position demands strong leadership skills, operational expertise, and the ability to drive
efficiency improvements across all operational areas.

Key Responsibilities:

 Operations Management:

o Oversee daily operational activities to ensure efficient and effective operations.
o Monitor and improve performance metrics such as cost control, productivity,
quality, and on-time delivery.
o Identify operational issues and proactively implement solutions.
o Develop and implement operational strategies to achieve short-term and long-term
business goals.

 Team Leadership:

o Lead, mentor, and motivate a team of operational staff to achieve goals and
objectives.
o Conduct regular team meetings, performance reviews, and training programs.
o Foster a positive work environment and ensure adherence to company policies and
procedures.

 Process Optimization:

o Analyse workflows and operational processes, identifying areas for improvement.
o Implement process improvements to increase efficiency, reduce costs, and enhance
customer satisfaction.
o Utilize technology and systems to automate and streamline operations.

 Quality Assurance:

o Establish and monitor key performance indicators (KPIs) to track quality and
operational standards.
o Ensure adherence to company quality policies and regulatory requirements.
o Resolve customer issues and complaints promptly, ensuring customer satisfaction.

 Cross-Department

Collaboration:

o Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth
collaboration and alignment of business objectives.
o Assist in forecasting and planning to meet operational demands and business needs.

 Reporting & Analysis:

o Prepare regular reports on operational performance, including productivity, costs,
and quality.
o Present analysis and recommendations to senior management for strategic decision
- making.

Qualifications & Skills:



Education:

o Bachelor's degree or a master's degree or relevant certifications is a plus.



Experience:

o 8+ years of experience in operations management in US healthcare (Coding).
o Proven track record of managing teams, driving process improvements, and achieving operational goals.



Skills:

o Strong leadership and team management skills.
o Excellent problem-solving and decision-making abilities.
o Proficiency in using operational management tools and software.
o Strong organizational and multitasking skills.
o Excellent communication skills, both written and verbal.
o Knowledge of budgeting and financial management.
o Ability to adapt to changing business needs and priorities.

 Personal Attributes:
o Detail-oriented with a focus on efficiency and quality.
o Strategic thinker with a hands-on approach to execution.
o Proactive, self-motivated, and results driven.