Service Advisor - Buick​/GMC​/Kia - Greenbrier

Job Description

Are you a HELPER
? Someone who can communicate clearly and quickly? Have you worked as an Automotive Service Advisor or a Customer Service Representative
? Bring your kindness, your smile, and your ability to help others to the table and join a team that cares about more than what they do... a team that cares about how they do it! Apply today!!!

Our customers rely heavily on the communication between you and our technicians being accurate and precise! This is the basis of our customers getting their vehicle back on the road as quickly and safely as possible. You are the middle man (or woman), and the information that you provide shares along the way to keep both sides in the loop is exactly what we need to keep the wheels in motion.

The ideal candidate has a high school diploma or GED, some post‑secondary automotive training or experience, at least one year of dealer‑level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus! Candidates must be able to work productively in a fast‑paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world‑class customer service.

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required to educate/train new staff members
• Performs other duties as assigned

• High school diploma or GED required
• Post‑secondary automotive training or equivalent work experience
• One year of dealer‑level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem‑solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Ability to drive both automatic and standard‑transmission vehicles is a Plus!
• Basic computer and internet skills

This is an in‑person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed.

The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

• FREE WELLNESS PLAN
• Health Insurance
• Health Gap Insurance
• Tele Medicine/Tele Health
• HSA (Health Savings Account)
• Dental Insurance
• Vision Insurance
• Disability Insurance (Short Term and Long Term)
• Supplemental Insurance
• Term Life Insurance with AD&D
• EAP (Employee Assistance Program)
• 401K Retirement Plan Offered by John Hancock
• Identity and Fraud Protection
• Pet Insurance
• Paid Holidays
• Vacation Pay
• Birthday Pay

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.