Technical Engineering Supervisor

Technical Engineering Supervisor

Calling all innovators – find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Technical Engineering Supervisor, you will lead the technician team supporting production equipment across 2nd shift in Chesapeake. You will be a partner with operations, maintenance, and site leadership to maintain equipment performance, resolve escalated technical issues, and support a safe, efficient production environment. Your work helps reduce downtime, improve response to equipment issues, and strengthen technician capability across the operation.

What you'll do:

• Supervise technician coverage across all assigned shifts to support production equipment reliability, timely issue resolution, and consistent maintenance execution.
• Oversee complex maintenance and repair work on production machines, industrial machinery, timing devices, and electrical and electronic equipment.
• Review escalated work tickets, direct troubleshooting efforts, and follow through to confirm satisfactory completion of maintenance activities in production.
• Monitor technician activity on the floor and coach team members on troubleshooting methods, equipment recovery, preventive maintenance, and safe work practices.
• Train, develop, and evaluate technicians to improve technical capability, work quality, and readiness to support changing operational needs.
• Partner with operations, vendors, and management on equipment issues, special projects, and process or operational changes that affect maintenance support.
• Create and maintain reports, work records, and related documentation to track equipment issues, technician activity, and maintenance support needs.
• Drive cost control efforts by monitoring parts usage, identifying cost savings opportunities, and reducing unnecessary maintenance-related expense.
• Ensure safety protocols are followed in all maintenance activities and address noncompliance through coaching, corrective action, and process reinforcement.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience supervising maintenance or technical support activities for production equipment, industrial machinery, or related manufacturing systems.
• 4+ years of experience troubleshooting, repairing, and coordinating maintenance work for mechanical, electrical, and electronic equipment in a production or industrial environment.
• 4+ years of experience managing and developing teams in a maintenance, engineering support, or technical operations environment.
• 4+ years of experience training technicians, assigning work, and monitoring workflow to support production uptime and maintenance quality.
• 4+ years of experience creating reports, tracking work activity, and using maintenance records or related systems to support operational decisions.
• High School Diploma, Associate degree, or higher in engineering technology, industrial maintenance, electronics, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting equipment across multiple shifts in a high-volume production environment.
• Experience working with vendors on equipment service, replacement parts, or special project execution.
• Experience identifying cost savings opportunities related to maintenance parts, repairs, or equipment performance.

How you'll work:

• This role requires you to work 2:00 pm to 10:30 pm;
  Monday-Friday and be on
  -call as needed for weekends.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and…