Maintenance Supervisor

Description

At New Castle Management Group, we specialize in the development and management of urban and suburban luxury multifamily apartment communities. The foundation of our business is extreme project selectivity-only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our tenants and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, New Castle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At New Castle Management Group, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

We are pursuing an experienced working Maintenance Supervisor to lead a service team and oversee maintenance for a class-A property. The ideal candidate possesses 5 years of apartment maintenance experience, 3 years as a working supervisor, is CPO and EPA certified and possesses strong maintenance skills.

Essential Duties and Responsibilities:

• Oversee and ensure completion of apartment work orders and apartment turnovers.
• Perform general carpentry work including wallboard repair, counter top/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
• Maintain and repair appliances, plumbing, electrical work, and major HVAC repairs, to include but not limited to, full change outs, TXVs, or coil replacements.
• Assist in the maintenance and upkeep of communal areas, property buildings, and pool maintenance.
• Provide exceptional customer service to our clients.
• Manage the turnover schedule including in-house moves, coordinate with vendors to ensure smooth, timely move-in process.
• Manage turnkey operations and partner with Property Manager in the overall maintenance of the community.
• Responsible for managing inventory and ordering supplies as needed to ensure work orders and turnovers are completed to schedule.
• Supervise the documentation in the system to track work orders and timely preventative maintenance.
• Serve as the primary point of contact with the Property Manager in the event of property emergencies.
• Participate in the recruitment, onboarding, training, management, and offboarding of maintenance team members at their property.
• Work with the Property Manager to manage the Maintenance Budget.
• Responsible for keeping the Property Manager updated on maintenance operations.
• Manages the training and development of the maintenance team members under the supervision of the Property Manager.
• Responsible for managing and overseeing power washing and snow removal at the property.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication and customer service skills
• Excellent problem-solving skills.
• Strong, proven knowledge of HVAC, plumbing, electrical, carpentry, sheetrock and appliance repair.
• Ability to set an example of a team player, including taking directives from others and delegating tasks as necessary.
• Excellent organization and time management skills with the ability to be self-directed.

Qualifications:

• Valid HVAC and CPO Certification and maintain good standing.
• Reliable transportation and a valid Driver's License required.
• Availability to take after-hours and on-call emergencies (rotation basis).
• Ability to float to other properties as needed.

Preferred Qualifications:

• 5 years of apartment maintenance experience.
• 3 years of working with HVAC systems.

Education and…