HHR Technician

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Ensure regulatory compliance with all aspects of HHR machine maintenance i.e.; moves, conversions, and repair.
• Ensure functionality of the HHR maintenance system.
• Interact with HHR Operations personnel and guests while repairing HHR machine functions.
• Assist with HHR layout and installation.
• Work on special projects as assigned.
• Assist in maintaining adequate stock of parts necessary for repairs.
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
• Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming.
• Assist customers with questions and complaints regarding HHR machines.
• Provide answers and explanations, and rectify problems as appropriate.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

• High School diploma or equivalent; or equivalent combination of education and experience.
• Must be at least 21 years of age.
• One to six months related experience and/or training.
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes).
• Must be able to provide own tools necessary for performing daily task when troubleshooting or making repairs.
• Ability to work any shift applicable (Day, Swing, or Grave) and to be flexible with work schedule if needed for special projects or business demand.
• Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members.
• Must be able to work with team and able to demonstrate effective oral and written communication skills when needed.
• Must be able to acquire and maintain appropriate gaming license.
• Gaming Industry experience is preferred.
• Must be 21 or older.
• Successful candidates must be able to pass background check and drug screening.

• Full-Time/Part-Time:
  Full-Time
• Shift: Various Shifts
• Position: HHR Technician
• Open Date: 11/4/2025
• Location:
  
  Cheyenne Swan Ranch
• Exempt/Non-Exempt:
  Non-Exempt
• Number of Openings: 1