Client Success Manager

Role Overview

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. CCC’s Client Success team helps customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.

• Drive customer adoption, utilization, and value realization across CCC solutions
• Build trusted relationships with customer stakeholders and become a strategic advisor
• Develop expertise in CCC products, workflows, and customer use cases
• Identify opportunities to improve outcomes, close usage gaps, and expand product adoption
• Lead business reviews, success planning, and outcome-focused customer conversations
• Analyze customer usage data and trends to identify risks and opportunities
• Partner with Sales, Product, Support, and Operations teams to advance customer objectives
• Support renewal, retention, and growth efforts through proactive customer engagement
• Create and execute customer success plans that align business goals with solution capabilities
• Serve as the voice of the customer and advocate for continuous improvement

• Time to Value:
  Helping customers achieve meaningful outcomes quickly
• Adoption:
  Increased utilization and engagement across CCC solutions
• Customer Outcomes:
  Demonstrated business value and measurable results
• Retention & Growth:
  Strong renewal performance and expansion within existing accounts
• Customer Satisfaction:
  Building trusted relationships and long‑term partnerships

• Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer‑facing roles
• Experience working in SaaS, technology, or enterprise software environments
• Strong analytical and problem‑solving skills with the ability to turn data into action
• Ability to communicate complex concepts in a clear and customer‑focused manner
• Curiosity, adaptability, and comfort operating in ambiguity
• A commercial mindset focused on customer outcomes and business value
• Strong relationship‑building and stakeholder management skills
• Ability to collaborate effectively across cross‑functional teams

• Experience leading executive‑level customer relationships
• Ownership of strategic accounts, portfolios, or renewal outcomes
• Experience presenting to VP and C‑level stakeholders
• Deep expertise in driving adoption, retention, and growth within enterprise customer environments

• Salary range: $78,556 - $
• Equity, bonus, and/or commission eligible

• 401K Match
• Paid time off
• Annual Incentive Plan
• Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups