Technology Support Professional Job Chicago Heights area,Illinois USA,IT/Tech

Position: TECHNOLOGY SUPPORT PROFESSIONAL

Technology Support Professional

School District 170 Chicago Heights, Illinois

Reports To:

Superintendent

Terms Of Employment:
Twelve-month position. Salary and benefits established by the Board of Education.

Pension:
Illinois Municipal Retirement Fund (IMRF)

Job Goal:
To provide comprehensive technology support and digital communications services that ensure the effective operation, integration, and use of instructional and administrative technology systems across the District, while delivering responsive customer service to staff and students and supporting the District's educational and operational goals.

Salary Range: $40,000 - $45,000; salary is commensurate with experience.

Qualifications:

Associate's or Bachelor's Degree in Technology, Information Systems, Education Technology, or related field preferred
Strong technical understanding of various hardware, software systems, and cloud-based applications
Experience supporting educational technology platforms preferred
Ability to troubleshoot and resolve technical issues efficiently and professionally
Excellent written, verbal, and interpersonal communication skills
Ability to work effectively both independently and collaboratively in a team environment
Strong organizational skills and attention to detail
Must project a positive image of the District to staff, students, parents, and community members while maintaining a positive and professional attitude

Performance Responsibilities:

Troubleshoot, maintain, and repair computer systems, mobile devices, peripherals, and classroom technology equipment

Configure computers, devices, and user accounts for staff and students

Support and maintain computer operating systems and software application

Assist with management and support of educational software platforms, including Teacher Ease and Embrace IEP systems

Provide website management support, including updating district and school web content

Manage Zoom user accounts and assist staff with virtual meeting support

Coordinate district social media communications and digital content distribution

Assist with creation, formatting, and distribution of district newsletters and other communications materials

Create and edit digital media for instructional and district use

Support the integration and effective use of technology within classrooms and district buildings

Troubleshoot, maintain, and repair classroom audio/visual equipment and learning environments

Perform audio visual setups and maintenance for meetings, presentations, and district events

Provide technical assistance and customer support to district staff and students

Other duties as assigned by District Administration