DT Site Support Specialist Chicago Heights; F/M/X
Listed on 2026-07-08
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IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
About the role
Our End-User Services team is integrated in the Digital Technology (DT) department. As a DT Site Support Specialist, you will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end-users.
Responsibilities- Troubleshooting and resolving technical issues to minimize downtime and disruption.
- Supporting end-users with technical assistance and training on IT tools and systems.
- Monitoring IT systems to identify and address potential issues proactively.
- Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives.
- Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment.
- Documenting local support requests, solutions, and infrastructure configurations for future reference.
- Staying updated on emerging IT technologies and recommending improvements for the site.
Relevant education degree or equivalent in Information Technology, Computer Science, or a comparable field. Relevant work experience in IT Support or Site IT Operations.
Competencies- Expert in providing technical support for IT infrastructure and digital technology services at the site level to ensure seamless operations and minimal downtime.
- Deep knowledge of ITIL processes, as well as maintaining hardware, software, and networking components to address and resolve user issues efficiently.
- Extensive expertise in managing site-specific IT systems, including servers, end-user devices, and network equipment, to support local business functions.
- Experienced in collaborating with global IT teams to implement and support site-level technology solutions aligned with organizational goals.
- Proactive in identifying and resolving IT issues to enhance user experience.
- Adaptability to site-specific IT challenges and evolving technology needs.
- Collaborative mindset to work effectively with IT teams, vendors, and end-users.
- Problem-solving approach to address technical challenges with practical solutions.
Pay:
Attractive and equitable pay for all. The base pay expected for this role is $78,800 - $98,500 per year in the USA, adjusted based on skills and experience. A competitive total rewards package includes bonus and/or incentives.
Benefits:
Solvay Cares program – minimum of 16 weeks of parenting leave for all employees and a package with healthcare, disability, and life insurance coverage. Prioritization of well-being: work-life balance promotion, flexible approach to part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support. Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship, and free language courses.
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