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Director, AI Chat & Voice Product Strategy
Job in
Chicago Heights, Cook County, Illinois, 60411, USA
Listed on 2026-07-14
Listing for:
Optum
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
AI Business & Operations
Job Description & How to Apply Below
Optum is seeking a Director of Technical Product Management to lead the Conversational AI team. You will guide the product lifecycle, define strategy, and collaborate with design, engineering, data science, and scrum teams to deliver AI-powered solutions across voice and chat channels.
In this hybrid role with four in-office days per week, you will drive metrics such as CSAT and call deflection, and partner with senior leaders to shape feature requirements and outcomes in cloud contact center
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