Engagement Manager, AI Practice

About the Team

The AI Practice team is part of Workday's Professional Services organization and is dedicated to helping enterprise customers realize the full value of Workday's AI products and platform. We guide some of the world’s most complex organizations through AI adoption and transformation, from initial deployment through long‑term partnership success. Our mission is to bridge the gap between Workday’s AI innovation and real‑world business outcomes.

We partner closely with product, engineering, sales, and customer success teams to shape how customers experience Workday AI, while also feeding insights back to improve Workday’s products and services. What makes this team special is the combination of high ownership, deep collaboration, and the opportunity to work at the forefront of enterprise AI transformation alongside a talented and supportive peer group.

As an Engagement Manager on the AI Practice team, you will own the end‑to‑end customer relationship across several enterprise accounts, beginning with product deployment and continuing throughout the lifecycle of the partnership. You will operate with significant autonomy and influence, shaping how enterprise customers adopt Workday’s AI products, informing the evolution of Workday’s product and services offerings, and collaborating with a deeply talented peer group.

You will serve as a trusted AI advisor to your customers’ senior leaders, guiding them through AI transformation by implementing change management best practices, educating end users, and identifying, prioritizing, and deploying AI use cases that deliver measurable business value. Your ability to understand each customer’s business model and connect their unique challenges to Workday’s horizontal AI platform will be essential to your success.

• Own end‑to‑end delivery for multiple enterprise customer engagements, ensuring customers realize maximum value from Workday’s AI products from deployment through the full lifecycle of the partnership
• Partner with customers’ C‑level executives on AI strategy and transformation, including developing adoption roadmaps and change management approaches
• Lead one or more concurrent implementations, ensuring projects are delivered within the budget and timeline outlined in the statement of work
• Manage timelines, risks, and cross‑functional coordination to ensure smooth delivery and long‑term adoption across large‑scale deployments
• Identify retention opportunities and potential areas for expanded engagement, contributing to the growth of the customer relationship
• Provide guidance and mentoring to Professional Services team members working on your implementations, ensuring projects are properly planned and staffed
• Identify and resolve issues that could affect project scope or timelines, presenting updates at Executive Steering Committee meetings and leading quarterly business reviews
• Participate in the sales cycle when requested to gather requirements, formulate delivery approaches, and develop proposals

• Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
• 4+ years of experience in either enterprise application implementation (Workday, Oracle, Net Suite, SAP, Cornerstone, or similar) or top‑tier strategy consulting (MBB, Tier
  2), venture capital, or a commercial/strategy/ops role in a startup or scale‑up

• Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
• 8+ years of experience in either enterprise application implementation (Workday, Oracle, Net Suite, SAP, Cornerstone, or similar) or top‑tier strategy consulting (MBB, Tier
  2), venture capital, or a commercial/strategy/ops role in a startup or scale‑up

• Experienced in relationship management, with the ability to establish and nurture long‑term partnerships with enterprise customers at all levels, including C‑suite executives, fostering trust and collaboration that drive successful AI adoption and customer loyalty
• Demonstrated executive…