KYC Manager

Join our Global Corporate Banking team as a KYC Manager, where you’ll lead a high-performing team, drive robust AML/KYC standards, and make a meaningful impact on regional compliance—all in a dynamic, growth-focused environment.

As a KYC Manager within the Global Corporate Banking team, you will be responsible for the day-to-day overall management of KYCRelationship

Officers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team ofaround 5 KYC Relationship Officers, recruiting, performance management, employee development and coaching, training, and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Job Responsibilities:

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
• Coordinate and lead regular team meetings where appropriate.
• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
• Provide support in the process of interviewing and hiring new KYC Relationship Officers.
• Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Required qualifications, capabilities and skills:

• BA/BS or equivalent work experience
• Prior experience in preparing and processing KYC forms
• Client Service or Data Quality and Controls experience
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills
• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
• Prior management/supervisory experience; demonstrated leadership ability
• Demonstrated commitment to coaching and people-development
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
• Proficient in MS Office applications, especially Excel

Preferred qualifications, capabilities and skills:

• Excellent attention to detail
• Strong verbal and written communication skills
• Independent, self-motivated, and a team player

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.