Lead Quality Assurance Analyst Chicago

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Lead Quality Assurance Analyst performs independent assessments, analyses, and evaluations to confirm compliance with the Mechanical Department’s Quality Management System, RSE Equipment Engineering requirements, and all applicable regulatory standards.

Serving as a First Line Leader, this role provides day-to-day guidance, technical direction, and mentorship to Quality Assurance Analysts, promoting professional development and ensuring consistent, standardized inspection and evaluation practices.

The Lead Analyst supports the collection, organization, and analysis of quality and performance data to identify trends and areas of risk. This position requires a high degree of objectivity and sound judgment, applying effective observation, data analysis, and interview techniques to determine compliance or non-compliance, while identifying equipment focus areas to enhance reliability and overall system performance.

• Collect, analyze, and convert quality and performance data into clear, actionable outputs that support team deployment, prioritization, and management decision-making.
• Identify high-risk or high-impact focus areas requiring detailed analytical review to direct Quality Assurance activities and improve procedural and production effectiveness.
• Develop and provide recommendations to strengthen standards, methodologies, and quality processes to ensure compliance and enhance operational performance.
• Review and validate completed datasets to confirm accuracy, completeness, and data integrity prior to use or reporting.
• Analyze performance data to identify systemic trends, define problems, establish factual baselines, and draw valid conclusions that support corrective actions and process improvements.
• Present findings clearly and professionally, and effectively respond to questions from Quality Assurance personnel, facility management, and other stakeholders.
• Serve as a liaison between Quality Assurance Analysts and Senior Quality Assurance, coordinating the identification, documentation, and submission of material issues through the VPT process and ensuring timely communication of findings to the Quality Team.
• Coordinate with internal regulatory and compliance partners to support adherence to applicable federal, state, and local environmental and food safety regulations, including EPA and FDA requirements.
• Monitor, evaluate, and report compliance with sanitation and food-handling requirements for rolling stock serviced at mechanical facilities.
• Provide guidance, mentoring, and training support to newly assigned Quality Assurance team members to promote consistency and competency.
• Perform other duties as assigned in support of quality, compliance, and operational objectives.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 4 years of relevant work experience.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 8 years of relevant work experience.
• ISO and/or AAR Lead Auditor certification
• Extensive experience and working knowledge of applicable FRA, FDA, and EPA…