Sales Associate

About the Position

Express is hiring a Retail Sales Associate for our Chicago Ridge store. The role focuses on delivering a high-quality in-store shopping experience and supporting store operations.

• Maintain a clean, organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service-related issues, determine resolution or escalate further, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions as directed by supervisor.

• High school diploma or equivalent.
• 0–2 years of relevant retail experience (minimum 6 months).
• Proficiency with technology such as iPad and register systems.
• Availability for nights, weekends, and non‑business hours.
• Physical ability to meet job demands.

• Previous retail experience preferred.
• Strong customer service skills and ability to interact with guests.
• Excellent verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work effectively within a team.

Full‑time associates receive:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

Part‑time associates qualify for:

• Individual insurance coverage options via LIG Solutions.
• Paid sick leave, public health emergency leave, and 401(k) participation.
• Express merchandise discount, Learn & Earn incentive program participation, and voluntary benefits via You Decide.

Pay Range: $15.40 – $22.20 per hour.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities.