Direct Bill Assistant

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone.
• Work with the underwriting department to resolve billing matters.
• Process payments received by mail, phone, walk-ins and online into billing systems.
• Process agent sweeps and policy EFT payments on a daily basis.
• Process premium returns via ACH to agents as needed.
• Close and reconcile all payment batches on a daily basis.
• Process premium refunds by reviewing all daily system reports.
• Collection and follow up on NSF premium payments - Insured Drafts and Credit Card.
• Print and process all checks issued.
• Loss and Premium refunds.
• Report all checks issued and voided to the bank for positive pay.
• Match and attach claim checks to files verifying approval of payment.
• Post cash disbursement journals.
• Process stop payment requests.
• Daily filing of journal entries, paid bills, other documents.
• Assist with other accounting projects as needed.

• Pleasant phone demeanor is a must.
• Detail oriented and proficient in data entry.
• Strong ability to multitask.
• Strong communication skills.
• Proficiency with Excel and Word.

• High School education minimum with some accounting experience preferred.
• Associate’s degree in business or accounting a plus.
• Bilingual – English/Spanish, a plus.

• Competitive salaries.
• Commitment to your training & development.
• Medical and dental.
• Telemedicine benefit.
• 401(k) with a generous company match.
• Paid time off and paid holidays.
• Tuition reimbursement – training programs.
• Wellness program.
• Fun company‑sponsored events.
• And so much more!

Estimated Compensation Range: $16/hr-$20/hr
* Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.