Collections Specialist

Responsible for the reconciliation and collection activity for high profile retail accounts. Assess customer needs and reconcile invoice/deduction issues that can include pricing, operational service issues, while protecting the integrity of Medline's accounts receivables. Identify and manage credit risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel. Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.

Research, validate, and resolve customer deductions by reviewing customer AP portals and remittance information. Accurately code deductions within SAP using detailed text and appropriate reason codes, while generating and analyzing ad‑hoc reports to identify trends, support root‑cause analysis, and drive continuous process improvements. Evaluate blocked orders and determine appropriate action—release, recommend credit hold, or negotiate repayment plans to optimize risk mitigation.

Manage account exposure to assigned credit limits and escalations. Conduct daily account reconciliation, including working with sales on pricing, system processes, freight issues, offsets, and write‑off requests. Facilitate conference calls with sales, customers, and stakeholders to analyze data and reports, identify problems, and resolve service issues. Collaborate with sales to prepare and provide management with updates for monthly account reviews.

Assist with process gap analysis within the Accounts Receivable department. Conduct daily collection calls to customers and sales representatives. Manage and monitor repayment plans for delinquent accounts. Train and mentor team members on policies, procedures, and best practices as needed.

• Education:
  
  High school diploma
• Work Experience:
  
  At least 2 years of experience in B2B collections; experience with large volume and critical account dispute resolution.
• Knowledge/Skills/Abilities:
  Intermediate level skill in Microsoft Excel (SUM, borders, column width, charts, text wrap, sorting, headers, footers, print scaling) and Microsoft Word (headers, page breaks, page numbers, tables). Ability to interpret D&B reports and financial statements. Intermediate skill level in SAP.

• Certification/Licensure:
  Professional NACM certification (CBA) or equivalent training.
• Work Experience:
  
  Experience interpreting D&B reports and working with financial statements.
• Knowledge/Skills/Abilities:
  Strong proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, IF statements, filters, sorting, conditional formatting, and data analysis for customer deduction research. Intermediate skill level in SAP.

• Salary range: $31.00–$45.00 per hour (actual salary varies based on location, education, experience, skills, and abilities).
• Medline will not pay less than the applicable minimum wage or salary threshold.
• Health insurance, life and disability coverage.
• 401(k) contributions.
• Paid time off.
• Employee assistance program, Employee Resource Groups, and Employee Service Corp.
• Continued education and training opportunities.
• For a more comprehensive list of benefits, consult our company website.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.