Refunds & AR Specialist — NetSuite & Card Reconciliation

• Process customer deposit refunds in a timely and accurate manner

• Issue credit card refunds directly through the credit card processor's website, ensuring refunds are matched to the correct original transactions

• Verify refund requests against sales orders, deposits received, and payment records before processing

• Reconcile refund activity between the credit card processor, bank statements, and the general ledger

• Record refund transactions in the accounting system (Net Suite)

• Research and resolve refund discrepancies, chargebacks, and customer payment disputes

• Communicate with customers, sales, and customer service teams regarding refund status and documentation

• Maintain organized records and supporting documentation for all refunds in compliance with company policy and audit requirements

• Support general accounts receivable functions, including payment application, account reconciliation, and customer account maintenance where needed

• Assist with month-end close activities related to customer deposits and refunds

• Identify opportunities to improve refund processing workflows and internal controls

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Prior experience processing customer refunds, including credit card refunds through a payment processor or merchant services portal
• Experience in accounts receivable
• Strong attention to detail and a high degree of accuracy when handling financial transactions
• Working knowledge of Microsoft Excel and standard office software
• Ability to handle sensitive payment information with confidentiality and integrity
• Strong organizational and time-management skills, with the ability to manage a high volume of transactions

Core Competencies

Demonstrates expertise in processing customer refunds, including credit card transactions, while ensuring accuracy and compliance with company policies. Proficient in accounts receivable functions and maintaining organized financial records.

Highest-signal resume keywords

• Customer Refund Processing
• Accounts Receivable Experience
• Net Suite Accounting System
• Attention to Detail
• Microsoft Excel Proficiency

ATS Optimization Keywords

Hard Skills

• Customer Refund Processing
• Accounts Receivable
• Credit Card Refunds
• Transaction Reconciliation
• Financial Record Keeping

Soft Skills

• Attention to Detail
• Organizational Skills
• Time Management
• Confidentiality
• Communication Skills

Industry Keywords

• Financial Transactions
• Refund Discrepancies
• Chargebacks
• Customer Payment Disputes
• Audit Requirements

Tools & Technologies

• Net Suite
• Microsoft Excel
• Payment Processor
• Merchant Services Portal