Credit Manager

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

The Credit Manager is responsible for overseeing all aspects of hotel credit and accounts receivable operations while ensuring timely billing, collections, and compliance with company policies. This role partners closely with Sales, Front Office, Reservations, and Finance to manage guest and group accounts, evaluate credit risk, maintain accurate financial records, and provide exceptional service to both internal and external clients.

The ideal candidate is detail-oriented, highly organized, and able to build strong relationships while maintaining the financial integrity of the hotel.

Reporting to the ADOF, responsibilities and essential job functions include but are not limited to the following:

• Oversee the daily credit and accounts receivable functions for the hotel.
• Review daily transfer postings and reconcile prior-day revenue activity.
• Verify invoices and billing transactions for accuracy.
• Prepare and distribute guest, group, and corporate invoices in accordance with contractual agreements.
• Review group master accounts to ensure all contracted charges have been posted accurately.
• Monitor guest ledger balances and ensure established credit limits are maintained.
• Review delinquent accounts and perform collection activities to maintain healthy aging.
• Manage the Accounts Receivable aging report and follow up on outstanding balances over 30 days.
• Process chargebacks and resolve billing discrepancies in a timely manner.
• Monitor monthly house accounts and ensure proper billing.

• Evaluate and process customer credit applications.
• Determine appropriate credit limits based on financial information and company policy.
• Communicate credit decisions to Sales and other departments, including documentation supporting denied applications.
• Work closely with the Front Office to resolve accounts that exceed credit limits or require immediate attention.
• Ensure compliance with hotel credit policies, deposit requirements, and contractual billing terms.

• Coordinate billing arrangements for group business and special events.
• Review…