Overnight Security Receptionist

Overnight Security Receptionist

Walsh Girls Campus - 11600 S. Longwood Dr, Chicago, IL 60643

Full‑time position.

Schedule:

Sunday through Thursday, 11 pm–7 am.

Pay range: $20–$21 per hour.

Mercy Home for Boys & Girls Essence – We empower youth, foster hope, and create brighter futures. Our mission is to advocate, educate, coach, and serve as role models for the young people we support.

Mercy Home for Boys & Girls is an Equal Opportunity Employer, committed to Diversity and Inclusion. As one of the Top 100 Places to Work in Chicago for 13 consecutive years, we provide comprehensive training and ongoing professional development.

To greet and screen all visitors; answer all incoming telephone calls and take messages as necessary; receive and record all donations; supervise the reception area and cameras; and serve as the ambassador for Mercy Home for Boys & Girls to anyone visiting the Agency.

• Monitor cameras and alarm systems for the entire campus, report and address any issues that may arise, and notify appropriate supervisors/Agency staff.
• Ensure all lights in common areas are off and doors/rooms are locked when not in use.
• Receive the general public by telephone and in‑person, providing information and directions for the entire organization.
• Represent Mercy Home for Boys & Girls in a helpful, courteous, and professional manner, demonstrating cross‑cultural sensitivity and discretion.
• Accept packages and donated items, inspect them, complete the Donation/Donor form, and process or distribute to the appropriate person(s) when applicable.
• Handle all phone calls promptly, check voicemail, and forward messages to the appropriate staff for follow‑up.
• Maintain a daily visitor log authorizing admission to the agency and manage front‑desk books/binders.
• Coordinate with staff to welcome guests and direct visitors as instructed.
• Have visitors sign in upon arrival and sign out when they leave.
• Track overnight passes, suspensions, and AWOL statuses for youth to ensure building security.
• Oversee the reception area while on duty.
• Ensure the reception desk is covered at all times when on duty, except during breaks or when a break is provided to the overnight staff in the absence of the Overnight Shift Leader.
• Monitor cameras for external transportation services for youth being picked up for school.
• Distribute van keys and gas cards to drivers for school routes and communicate any route changes when necessary.

• A pleasant disposition and helpful attitude.
• Experience in reception or customer service preferred.
• Excellent interpersonal, oral, and written communication skills.
• Professional appearance.
• Ability to develop a working knowledge of the operating procedures of the entire Agency and staff.
• Ability to interact effectively with staff, residents’ families, volunteers, and the general public.
• Ability to work in an environment with a moderate noise level.
• Flexibility to provide administrative support as requested, including a flexible schedule when needed.
• Detail-oriented.
• Proficiency in PC systems, including Microsoft Word and Excel, and ability to become proficient in other software packages.
• Ability to maintain confidentiality.
• Ability to work independently and as an active team member.
• Professional demeanor and boundary maintenance while exercising good judgment and discretion.
• Ability to follow oral and written instructions.
• Physical ability to lift and/or move up to fifteen pounds.
• Must have a valid Illinois driver’s license, the ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Maturity and sensitivity to cultural and individual differences.
• Commitment to the mission, values, and goals of the Agency.
• Regular and predictable attendance.

For information on benefits, please visit Benefits Overview.