Administrative Specialist

We are a fast-growing Chicago-based pet care company seeking a detail-oriented Administrative Specialist to join our Roscoe Village office team. This is a hands-on, fast-paced role supporting daily operations, client communication, and scheduling for a large team of field professionals.

The ideal candidate is organized, calm under pressure, and takes pride in accuracy and follow-through. You will work closely with the office team to coordinate schedules, assist clients, manage administrative tasks, and help ensure a smooth experience for both clients and staff.

If you enjoy problem-solving, staying organized, and contributing meaningfully to a growing business, this role offers the opportunity to make a real impact every day.

• Based in Roscoe Village
• Must live within 10 miles of Belmont & Damen and have your own car
• Monday–Friday, 9:00am–5:00pm
• Participation in rotating evening, weekend, and holiday on-call coverage required
• Occasional extended hours during peak-demand periods

• Manage scheduling requests using Time To Pet
• Respond to client inquiries and billing questions
• Support onboarding of new clients, including virtual and in-home meet-and-greets
• Communicate with field staff regarding schedule changes
• General office and administrative support

• Prior administrative or operations experience in a small business environment
• Excellent phone, email, and business writing skills
• Strong attention to detail and accurate data entry skills
• Ability to multitask and prioritize effectively
• Proficiency with Google Docs and Google Sheets; comfort learning new software
• Minimum typing speed of 25 WPM (30+ preferred)

• Salary: $32,000–$40,000 annually, depending on experience
• Optional benefits after 30 days, including Illinois Secure Choice IRA and Aflac supplemental insurance options