CCS Operations Support Specialist

Contract Claims Services, Inc. (CCSI) is a privately held, employee-owned company located in Dallas, Texas. We are the leading third-party administrator (TPA) for federal workers' compensation in the United States. We have been providing TPA services to Federal Agencies, Cities, Municipalities, and State Governments since 1991.

Heartland Security Insurance Group is the holding company for Contract Claims Services, Inc. Heartland is comprised of seven different insurance and risk management businesses, providing products and services globally. Each of the companies offer solutions to distinct client groups in the federal, state and private sectors. The organization has been under continuous private family ownership for 50 years. Today, it has over 60 stockholders as well as ESOP ownership.

In addition to providing an important retirement benefit to associates, the Employee Stock Ownership Plan (ESOP) assures that everyone in the organization has a vested interest in providing the very highest level of service to the client.

Contract Claims Services, Inc., and the parent organization, Heartland Security Insurance Group, have a long history of philanthropy to the local, national, and international communities.

Operations Support Specialist

Provide administrative and clerical support for CCSI’s operations, with a primary focus on setting up new claims, supporting DBA (Defense Base Act) clients and adjusting staff, and assisting with mailroom and receptionist functions.

• Create and set up new claims for Defense Based Act clients in accordance with established procedures.
• Manage and maintain the Defense Based Act Client Portal to ensure timely claim filing, maintain accurate information and setup processes.
• Scan, index, and upload claim documentation into Image Right to support Defense Based Act and additional client needs.
• Provide ongoing clerical and administrative support to Defense Based Act claims staff.
• Participate in special projects and assume re-assigned duties based on operational demands.
• Serve as backup support for clerical and mailroom operations during absences or periods of increased volume.

• Assist with special projects

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate s degree or some college coursework
• 1-3 years of office experience
• Must be able to lift up to 25 pounds

• Previous experience in Workers’ Compensation claims

• Strong attention to detail.
• Ability to multi-task
• Ability to prioritize tasks.
• Ability to meet deadlines.
• Ability to work in an environment where confidentiality is essential.
• Computer skills include fast, accurate data and basic to intermediate skills in Microsoft Office Suite.
• Excellent communication skills both verbal and written, along with a professional demeanor.