Office Services Specialist

Job Title: Field Support Specialist/Office Services Specialist

Reports To: The Field Support Specialist/Office Services Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

The Field Support Specialist/Office Services Specialist (FSS) will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to, including same‑day assignments based on unscheduled call outs needing immediate support. The role is critical for customer satisfaction, continuity of business, and meeting our service level agreements.

The goal is to ensure customers are supported with continuous coverage in conformance with our service level agreements.

The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with other SPS sites.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

• Provides exceptional world‑class service to all clients (in all forms of communication).
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.

• Assists with copy/print production and/or monitors the copy/print equipment for satisfactory functionality.
• Provides binding services such as GBC, Velo, coil, and wire.
• Performs daily key operations of convenience multi‑function devices (ensuring functionality, replenishing toner/paper).
• Performs duties of scanning and imaging documents and light copy/print reproduction services.

• Maintains the Office Services Center area in a neat and orderly fashion.
• Services and replenishes the pantry, conference, kitchen, or meetings areas.
• Provides general and preventative office maintenance & repair duties.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Meeting room and conference room set‑ups.
• Monitors level of office supplies on the floors while replenishing.
• Inventories office supplies and orders accordingly.

• Provides reception or concierge (front of office) coverage as needed.
• Welcomes guests, receives and catalogs guest information, and orients new clients.
• Represents SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
• Oversees the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service.
• Exhibits a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
• Receives guests and contacts associated client host, coordinating with Building Security, and managing access levels for clients.
• Answers and properly routes global calls.
• Logs visitors into the registration system.
• Provides light administrative support to staff as directed.

• Strong verbal and written communication skills.
• MS Office Suite experience with intermediate to expert competency.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD (Multi‑Functional Device) equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work…