Services Ambassador

Position: Experience Services Ambassador
This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
Join our team as an Experience Services Ambassador and play a pivotal role in delivering exceptional client experiences. This position combines hospitality expertise with operational excellence to support our workplace experience initiatives. You'll manage high-profile meetings, oversee employee amenity services, and ensure seamless daily operations while enhancing the overall workplace experience for employees, clients, and guests through proactive communication and high-touch hospitality focused service.
What your day-to-day will look like:
Provide warm, professional welcome to all guests, operating main switchboard, answering calls, and maintaining accurate visitor records
Serve as primary point of contact for conference center clients, maintaining exceptional relationships and providing timely responses to all requests
Coordinate and set up catering and beverage services for meetings and events
Maintain meeting spaces in pristine, ready-to-use condition upholding JLL expectations and standards
Oversee employee amenity kitchens ensuring daily operations meet high standards, stocking pantry supplies, and ordering kitchen supplies
Handle administrative support for meetings, including preparing cost quotes and responding to inquiries
Collaborate with vendors, facilities staff, and service providers to ensure seamless execution with minimal disruption while supporting other departments

Required Qualifications:

High school diploma or equivalent
Serve Safe Food Handler Certification (must obtain within 60 days if not already certified)
1-3 years of experience in food service industry, hospitality, events, property management, or related field
Excellent verbal and written communication skills with ability to communicate professionally with all levels of staff and clients
Exceptional customer service skills with a passion for hospitality and creating memorable guest experiences
Strong organizational and time management abilities with proven track record of initiative, integrity, and good judgment
Ability to lift up to 25 pounds and stand for extended periods with general mobility throughout office facilities

Preferred Qualifications:

Bachelor's degree or equivalent experience in hospitality, business administration, or related field
Intermediate Microsoft Office Suite proficiency (Excel, Word, PowerPoint, Outlook)
Previous conference center or corporate events experience with understanding of meeting logistics and coordination

Experience with senior executive meeting coordination and high-stakes event management
Knowledge of food service operations and inventory management practices
Experience working in fast-paced, multi-tasking environments with competing priorities
Familiarity with workplace experience initiatives and Return to Office support programs
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
48,000. USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site
-Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your…