Receptionist, Administrative​/Clerical

Join CASL as a Receptionist and Make a Difference

Are you someone who thrives on making others feel welcomed, supported, and seen? Join CASL as a Receptionist and become the first friendly face that connects our diverse community to life‑changing programs and services. Help us create a positive, professional, and inclusive environment, one visitor at a time.

The Receptionist serves as the first point of contact for clients, customers, and candidates, representing the organization with professionalism and warmth. This role plays a crucial part in ensuring a welcoming environment for all visitors while managing front desk operations efficiently. By greeting guests, answering inquiries, and directing individuals to the appropriate departments, the Receptionist helps create a positive first impression that aligns with the organization’s mission to provide exceptional service and support to the community.

Additionally, the Receptionist maintains security protocols and supports administrative tasks to ensure smooth daily operations.

Founded in 1978, CASL is the largest and most comprehensive community‑based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago‑area residents build healthy, stable, and empowered lives.

• Client and Visitor Engagement – Greet clients and visitors in a courteous and professional manner, gather necessary information, and direct them to the appropriate staff or services, ensuring a positive and welcoming experience.
• Phone and Communication Management – Provide professional and courteous communication by answering, screening, and forwarding calls, and offering accurate information to clients and visitors in person, by phone, or email.
• Maintain Reception Area – Ensure the reception area remains safe, tidy, and comfortable for clients and guests, creating an inviting atmosphere.
• Mail Management – Record all outgoing mail and sort incoming mail, ensuring timely distribution to the appropriate departments.
• Information Distribution – Organize display racks and hand‑out materials to ensure visitors have access to relevant program information.
• Department Communication – Coordinate with departments to communicate program events and share information as needed.
• Administrative Support – Perform clerical duties such as filing, photocopying, and sorting, and assist with other administrative tasks as requested.
• Security and Safety – Maintain safety protocols by complying with procedures, rules, and regulations, and monitor the visitor logbook for security purposes by following CASL safety procedures or guidance of Safety and Security Manager.
• Documentation and Reporting – Document and communicate actions, irregularities, or any ongoing needs to ensure smooth operations.
• Directory Management – Maintain and update the company directory to ensure current contact information for staff and departments.

• Education and Experience: High school diploma or equivalent (GED). Minimum of 1–3 years of experience in reception or customer service roles required. Hospitality background is a plus. Demonstrated strength in interpersonal and communication skills. Demonstrated ability to manage multiple responsibilities while serving diverse client populations in a professional setting.
• Skills and Knowledge:
  • Bilingual proficiency in spoken and written English and Chinese (Cantonese, Mandarin, and/or Toishanese).
  • Basic computer proficiency, including data and Microsoft 365 (Word, Excel) is preferred, or a willingness and ability to learn.
  • Strong verbal and written communication skills, with the ability to interact professionally with clients, staff, and visitors.
  • Demonstrated commitment to delivering high‑quality, client‑centered service with professionalism, empathy, and attention to detail.
  • Abil…