Backup Receptionist - Mailroom​/Facilities

Overview

IST Management is seeking a Backup Receptionist/Mailroom/Facility Specialist to join the team. The role will be responsible for providing reception, mailroom services, hospitality, and other administrative support services on‑site in a professional corporate environment.

Candidates should confidently interact with clients and visitors, possess excellent communication abilities, and be ready to grow in their professional career. Prior experience in a mailroom, hospitality, reception or administrative role is a huge plus.

IST Management is a business process outsourcing company with over 1,800 employees and operations in more than 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support, including e‑Discovery, court reporting, collections/forensics, managed review, and managed services.

We have been recognized as one of the fastest‑growing companies in the U.S., earned awards such as the Nation’s Best & Brightest Companies to Work For, and are proud members of the Military Spouse Employment Partnership and Hiring Our Heroes. Check out  for more info.

Medical, Dental, Vision, STD, LTD, Life, 401(k), Paid Time Off, 7 paid holidays, Pet Insurance and Bonus Incentives.

$18.00 – $20.00

Monday – Friday, 8:00 am – 5:00 pm. No nights or weekends.

• Professional and friendly customer service; verbal and written interaction with internal and external clients.
• Assist with hospitality services: conference room management, setting up/breaking down for meetings and events, arranging and moving tables/chairs, assisting with catering orders, and other related tasks.
• Consistently adhere to business procedure guidelines and take direction from supervisor.
• Answer phones and direct calls to appropriate personnel in a professional manner; respond to emails with a high level of customer service and professionalism.
• Participate in cross‑training at reception desk; value of replacing kegs, moving kegs, and stocking supplies in kitchen areas.
• Maintain all logs and reporting documentation with attention to detail.
• Adhere to all safety procedures and perform other tasks as assigned.

• High School Diploma or GED required; authorization to work for any employer in the U.S. required.
• Microsoft Office proficiency required.
• Excellent verbal and written communication skills.
• Ability to work effectively individually or in a team environment; willingness to cross‑train for other job functions.
• Ability to meet employer's attendance policy.
• Ability to lift up to 60 lbs on occasion.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation, please let us know by contacting our Talent Acquisition team at

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.