Flow Manager - OUSD

JMark is Hiring:
Workflow Manager – OUSD(R&E) Specialized Program Support Services

Location: Pentagon / National Capital Region

Clearance: TS/SCI required

Client: Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E))

Position Type: Full-time, Onsite, Government Contract Support

JMark is seeking a forward‑leaning, hyper‑organized, mission‑driven Workflow Manager to support the Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)). If you’re the kind of person who hears “tasker” and immediately thinks “challenge accepted,” this role is your operational playground.

The ideal candidate is a maestro of correspondence, a guardian of suspense dates, a navigator of CATMS, and an unshakeable voice of clarity for senior leadership. You’ll be the connective tissue that keeps high‑priority actions moving, polished, and delivered with precision.

• Review reports, memos, and correspondence packages for completeness, structure, content, and format.
• Ensure every product is fully responsive, clear, readable, and aligned with the originating request.
• Maintain tactical awareness of all tasks across the organization—proactively seek updates and drive actions to timely closeout.
• Draft, edit, and prepare documents and reports using information drawn from diverse acquisition and program sources.

• Monitor the Correspondence and Task Management System (CATMS) daily.
• Ensure all taskers are appropriately triaged, assigned, tracked, and completed within defined timelines.
• Translate senior leadership decisions into clear, actionable written correspondence for signature.
• Validate composition, coordination, logic flow, and accuracy of documents.
• Assess workload and rapidly shift priorities, routing, or timelines based on mission impacts.

• Evaluate tasks using deep organizational knowledge of OUSD(R&E).
• Track suspense dates proactively and coordinate with assigned offices to drive completion.

• Manage sensitive issues across DoD senior leadership, Military Departments, GAO, IG, CCDRs, OMB, Congress, and industry partners.
• Draft high‑visibility documents requiring independent judgment, flawless formatting, and professional polish.
• Assemble enclosures, references, and all supporting documentation for senior‑level concurrence, approval, or signature.

• Process incoming/outgoing correspondence, recommending format or content improvements.
• Maintain correspondence tracking systems reflecting real‑time status.
• Ensure accountability of classified materials and handle special, expedited packages (White House, Sec Def, DoJ, FTC, Congress).
• Provide pickup, delivery, and routing support across the organization.
• Develop and maintain policies and standards ensuring compliance with federal laws and agency requirements.
• Support R&E transition to an electronic records‑management environment.
• Assist Records Officers, Security, Legal, IT, and leadership with operational and programmatic efforts.
• Support federal data requests—including NARA—and distribute classified/unclassified material.

• Oversee correspondence activity, statuses, and compliance for DoD directives and issuances.
• Identify action types for incoming documents and coordinate with the appropriate offices.
• Develop training presentations on correspondence workflows and office automation.
• Track adherence to procedures and recommend improvements to optimize efficiency.

• Active TS/SCI clearance (required)
• 5–10+ years of DoD or federal workflow/correspondence management experience
• Expert‑level writing, editing, and document‑prep skills
• Familiarity with CATMS, records management, and executive‑level correspondence standards
• Ability to manage shifting priorities in a high‑tempo environment
• Strong interpersonal communication; comfortable interfacing with senior leaders across the DoD enterprise

We empower our team with support, growth, and a culture that blends sharpened professionalism with…