Program Assistant - S​/SW

Summary of Position

The Program Assistant provides comprehensive administrative support to the After School Matters programs team within an assigned branch. As the liaison between the branch and program providers, as well as community partners, the Program Assistant assists with recruitment and outreach efforts, ensures smooth coordination and execution of program-related activities, and ensures clear communication of compliance requirements, policy updates, and other essential information.

Administrative Support

• Serve as the first point of contact for all ASM guests, visitors, and inquiries; provide a welcoming environment
• Manage branch and building Google inbox, Google Classroom, answer phones, and send teen and parent/guardian communication emails
• Prepare and submit reimbursement forms, purchase orders, and check requests for director approval
• Provide compliance reminders and follow‑up with program providers on attendance, enrollment, verifications, Instructors Program Reports, and surveys
• Support administrative updates in Cityspan
• Oversee the program enhancement process
• Assist with logistics for teen recruitment events, interviews, orientations, and professional development opportunities
• Collect and monitor office supply orders and inventory

Community and Building Support

• Assist teens and instructors with pay and stipend‑related queries, including Wisely Replacement Cards and checklist completion
• Assist with planning and implementing branch showcases and special events
• Design signage, manage t‑shirt distribution, teen badge distribution, manage cabinet storage inventory, and manage tech inventory (e.g., monitors, speakers, tablets)
• Oversee teen sign‑in process, update rosters, and distribute badges
• Manage and track meal distribution for teens, including GCFD documentation and Link2
  
  Feed data entry

Recruitment and Community Outreach

• Collaborate with cross‑departmental teams to provide recruitment and application support

• Strong interpersonal skills:
  Proficient in fostering positive and effective relationships with diverse stakeholders.
• Expertise in developing and nurturing collaborative partnerships:
  Skilled at cultivating and maintaining mutually beneficial relationships.
• Exceptional organizational and problem‑solving abilities:
  Proficient in efficiently organizing tasks and adept at resolving challenges.
• Effective communication skills:
  Articulate in conveying information verbally and in writing.
• Strong proficiency in Microsoft Office with the ability to gather, manage, and maintain data effectively.
• Proven ability to plan, execute, and oversee projects to successful completion.
• Strong multitasking skills:
  Ability to efficiently manage multiple tasks and meet deadlines.
• Thrives in a fast‑paced, high‑energy environment:
  Adaptable and comfortable working in dynamic settings.
• Demonstrates respect for all levels of the organization and external partners:
  Exhibits professionalism and consideration in interactions.
• Collaborative team player with high energy:
  Engages positively in team environments and contributes effectively to group efforts.
• Customer service orientation:
  Committed to delivering exceptional service to internal and external stakeholders.

• Minimum High School diploma or GED equivalent is required;
  Associate degree from an accredited college/university is preferred.
• Minimum 1‑2 years administrative support experience is required.
• Valid Driver’s License, insured transportation, and driving record that satisfies our Motor Vehicle Policy preferred [1].
• Cook County residency required.

After School Matters will provide reasonable accommodation to a person who does not have a driver’s license because of a disability.

• Medical, Dental, and Vision
• Medical and Dependent Care Flexible Spending Accounts
• Paid Parental Leave (PPL)
• 403B Retirement Plan
• Identity Theft, Legal, and Pet Insurance
• Paid Time Off (PTO), Paid Sick Time and paid national holidays

$37,651 - $41,545 salary, depending on applicable experience and education.

After School Matters is a Chicago‑based nonprofit organization…