Administrative Assistant

Administrative Assistant (Customer Service & Operations Support)

Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric

Location: Bedford Park

Pay Range: 45k-50k

Four Seasons Heating, Air Conditioning, Plumbing & Electric is one of Chicagoland’s most trusted home service providers, serving the community for over 50 years with a strong commitment to customer satisfaction and responsive service. Our team operates 24/7 to ensure customers receive fast, reliable support whenever they need it.

We are seeking a highly organized and communication-driven Administrative Assistant to support our fast-paced operations team. This role is ideal for someone who thrives on interacting with people, managing real-time updates, and ensuring smooth coordination between customers and field technicians.

This is not a traditional desk-only role. Communication and responsiveness are at the core of everything you’ll do.

• Serve as a primary point of contact for incoming calls, emails, and internal communications.
• Provide real-time support to field technicians and service teams.
• Schedule, update, and manage service tickets in a fast-paced environment.
• Communicate with customers regarding appointments, updates, and service inquiries.
• Coordinate between customers and field employees to ensure timely service delivery.
• Monitor and respond to emails and internal messaging platforms (e.g., MS Teams).
• Maintain accurate records and documentation of customer interactions.
• Assist with general administrative and operational tasks as needed.

• Proficiency in Microsoft Word, Outlook, and Microsoft Teams.
• Strong phone presence and excellent verbal communication skills.
• Comfortable handling high call volume and multitasking in real time.
• Strong written communication skills (email and messaging).
• Highly organized with strong attention to detail.
• Ability to prioritize and manage multiple tasks simultaneously.
• Team-oriented mindset with a proactive approach to problem-solving.

• Previous experience in customer service or administrative support.
• Experience in a service-based or HVAC/plumbing/electrical environment (a plus, not required).

• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401(k) with matching
• Credit Union
• Cellular Discounts

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at  Ext 5010.