IT Administrative Assistant

Key Responsibilities

• Provide calendar and meeting support for IT leaders and the broader IT team and visitors, including scheduling, rescheduling, and coordinating logistics for in person and virtual meetings.
• Prepare, format, and proofread IT related documents, presentations, spreadsheets, and reports, ensuring accuracy and consistency.
• Maintain organized electronic filing and shared repositories for IT documentation (e.g., team files, meeting notes, standard procedures, project trackers).
• Support basic data entry and updates in IT trackers, logs, or systems (e.g., project lists, asset or request trackers) as directed.
• Assist with coordination of IT team events, workshops, and training sessions, including agendas, attendee lists, materials, and local logistics.
• Help process routine administrative tasks such as invoices, purchase requests, basic vendor documentation, and expense reports in alignment with established processes.
• Monitor and help coordinate local IT office or team supplies (e.g., standard office materials, meeting materials) according to guidelines.
• Support onboarding logistics for new members of the IT team (scheduling introductions, sharing team materials/checklists, helping with standard setup steps as directed by IT staff).
• Assist the IT leaders and team in travel scheduling and processing of expense reports.
• Perform other administrative duties as assigned to support the effectiveness of the Worcester IT organization.
• Serve as a point of contact for building issues. Communicate security issues, cleaning needs and maintenance requests through the proper channels.

• High school diploma or equivalent.
• Experience in an administrative or support role or technical environment, or relevant training.
• Proficiency with standard office software and collaboration tools (email, calendar, word processing, presentations, spreadsheets, and virtual meeting tools). MS Word, Excel, PowerPoint, Teams. Website management experience is a plus.
• Strong organizational skills with attention to detail and accuracy.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast paced environment.
• Demonstrated ability to handle confidential information with discretion.

• Prior experience supporting an IT function or other technical team.
• Familiarity with common IT or business systems (for example, ticketing, asset, or document management tools) as a user.
• Experience supporting multiple stakeholders or leaders simultaneously.
• Ability to work independently with minimal day to day direction while knowing when to seek clarification.

• Service orientation and responsiveness to stakeholder needs.
• Collaboration and teamwork across functions and locations.
• Problem solving and resourcefulness.
• Flexibility, learning agility, and comfort with technology.