Admissions Operations Coordinator

As a member of the admissions team, this position is directly responsible for ensuring data entry and integrity for all mail, application materials, inquiries, and applications for all of Adler’s Campus locations.

• Bachelor’s degree required
• 1-3 years of experience in higher education operations or admissions environment preferred
• 1-3 years of experience using CRM programs (Salesforce, Slate, Blackboard etc) preferred

• Strong working knowledge and experience with database management, preferably Salesforce
• Strong computer skills with standard programs such as Microsoft Word, PowerPoint, Excel, Access, and Outlook, Qualtrics (or other survey systems)
• Excellent attention to detail with a high degree of accuracy in work output.
• Professional and friendly in-person and phone presence
• Excellent organizational and follow-up skills
• A strong alignment with the mission and values of the Adler University

• Maintain inquiry and applicant data within Salesforce, ensuring data accuracy and integrity
• Process applications, transcripts, and supporting documentation in accordance with established workflows and timelines
• Perform GPA calculations and review academic records to support admissions evaluation
• Create, organize, and maintain applicant files, including transfer credit documentation and file completion tracking
• Conduct data collection, analysis, and data cleanup to ensure consistent and reliable admissions data
• Monitor application volume, track status, and maintain operational reporting using Salesforce dashboards and reports
• Review application materials for completeness and prepare files for admissions advisor, Director and/or committee review
• Maintain the admissions inbox in Microsoft Outlook, including monitoring inquiries, routing messages, and ensuring timely responses
• Document communications and support workflow coordination within Salesforce
• Assist with reporting, tracking, and process improvement initiatives to enhance admissions operations efficiency
• Manage, monitor, and own the Letter of Recommendation back-end process from adding additional recommenders, sending weekly reminders to applicant recommenders, flagging incorrect contact information for advisors, and maintaining the integrity and delivery of all applicant reference materials
• Assist in creating and managing workflows and actions in Qualtrics software to collect surveys and data from applicants for reporting, including but not limited to post-event surveys, withdrawal surveys, and post-advising session surveys. Ensure proper delivery and data entry into the applicant's profile in CRM.

Perform additional duties as assigned by the Associate Director.

Salary Range: $45,000.00 - $52,000.00

• Acts with personal integrity, honesty, compassion, and integrity in all professional responsibilities.
• Aligns professional actions with Adler’s commitment to community-rooted education, research, and impact.
• Contributes to a culture that advances health, well-being, and community connection — locally and globally.
• Respects and values colleagues and community partners.

• Demonstrates results‑oriented focus and commitment to quality.
• Consistently meets deadlines and delivers work of high professional standard.
• Prioritizes service and responsiveness.
• Seeks opportunities to improve efficiency, effectiveness, and resource use.
• Takes ownership of performance, seeks feedback, and accepts responsibility for actions.

• Communicates with respect, diplomacy, and professionalism.
• Demonstrates active listening and comprehension.
• Expresses ideas clearly and effectively in both oral and written forms.
• Keeps colleagues informed in a timely and transparent manner.

• Actively contributes to and engages with colleagues, partners, and communities.
• Builds relationships rooted in respect, empathy, and trust.
• Demonstrates curiosity, courage, and integrity in guiding work and decisions.
• Makes thoughtful, informed decisions that balance short‑term needs with long‑term impact.
• Works cooperatively with colleagues to achieve…