Lobby Ambassador

Lobby Ambassador – JLL

The Lobby Ambassador is the face of exceptional workplace hospitality at JLL's Chicago Cisco Office. In this dynamic, client-facing role, you’ll deliver world‑class guest and employee experiences through warm, proactive engagement and outstanding service.

• Warmly welcome and assist all guests, visitors, and employees with arrivals, departures, and office orientations.
• Provide exceptional face‑to‑face engagement, ensuring every interaction leaves a lasting positive impression.
• Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage.
• Serve as the go‑to resource for local recommendations—restaurants, hotels, attractions, and events.
• Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals.
• Act as a central information hub for campus way finding, facility services, and activities.
• Support meeting coordination, reception services, and mailroom operations as needed.
• Manage high‑volume mail and package operations, including receipt, sorting, distribution, and tracking across all carriers (Fed Ex, UPS, USPS).
• Maintain organized shipment tracking systems ensuring accountability, timely notifications, and chain‑of‑custody compliance.
• Coordinate outgoing mail and courier services, including packaging, labeling, and carrier scheduling.
• Oversee mailroom operations, inventory management of shipping supplies, and adherence to security and confidentiality standards.
• Build professional networks within the local hospitality industry.
• Collaborate across facility management teams to deliver a seamless, hospitality‑driven service approach.

• Minimum 2–3 years of customer service or hospitality‑related experience.
• Proven track record as a “people person” who thrives on creating exceptional experiences.
• Outstanding communication skills with professional written and verbal fluency in English.
• Demonstrated ability to multi‑task and adapt to shifting priorities while maintaining service excellence and accuracy.
• Strong proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook).
• Working knowledge of various information technology tools and platforms.
• Confident, professional demeanor with exceptional responsiveness and service orientation.
• Flexibility and positive attitude in dynamic, fast‑paced environments.

• Familiarity with corporate or commercial office environments.
• Basic knowledge of security protocols (visitor check‑in, badge control, access management).
• Understanding of confidentiality and privacy practices in professional settings.
• Experience with vendor relationship management and local hospitality networks.

Chicago Cisco Office (CHG
12), Chicago, IL

8:00AM–5:00PM, Monday through Friday

$50,300 per year (estimated)

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Successful candidates will begin in a temporary capacity (90days) with the potential to transition to a permanent position. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.