Workplace Experience Coordinator

About the Role

As a CBRE Workplace Experience Coordinator, you will be the integral administrative anchor of our corporate office in Chicago, IL. This dynamic, client-facing role is crucial in creating a seamless, productive, and welcoming environment for all occupants of our corporate office. This role encompasses a broad range of responsibilities, from managing meeting logistics and supporting front desk operations to assisting with office space management and fostering strong internal connections.

We are looking for someone that is proactive, adaptable, and highly organized individual with exceptional customer service and communication skills, ready to hit the ground running in a fast-paced environment.

• Serve as the primary point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Manage visitors and parking pass issuance, ensuring strict adherence to security protocols.
• Answer telephones professionally, making a memorable first impression for all callers.
• Create and deliver presentations to various-sized groups, showcasing strong communication skills.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors, demonstrating excellent organizational abilities.
• Oversee and manage janitorial or maintenance work orders as needed, ensuring a well-maintained environment.
• Coordinate and execute essential workplace services, including mail distribution, office supply management, and onboarding support for new employees.
• Acknowledge and effectively address inquiries or complaints from employees, guests, and co-workers, providing professional, customer service-driven solutions.
• Organize and manage on-site events, which include securing event spaces, coordinating set-up and tear-down, and ensuring timely delivery of necessary supplies.
• Strictly follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety and well-being of all individuals in the building.
• Coordinate effectively with external vendors who supply services or goods to the workplace.
• Serve as the primary point of contact for clients and external guests, manage meeting room scheduling, and support catering events.
• Maintain responsibility for office supplies and the upkeep of shared spaces within the corporate office.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.