Workplace Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Coordinator - JLL

What this job involves:

As a Workplace Coordinator at JLL, you will deliver comprehensive facilities management services while creating exceptional workplace experiences that enhance employee productivity, satisfaction, and engagement. This dynamic role positions you as a key operational partner who combines technical facility management expertise with hospitality-driven service excellence. You'll execute day-to-day operations including maintenance scheduling, vendor coordination, space management, and employee experience initiatives while serving as the primary liaison between facility teams, employees, and service providers.

By driving continuous improvement in workplace functionality and maintaining operational excellence, you'll directly contribute to JLL's commitment to creating world-class work environments that support our clients' business objectives and foster thriving workplace cultures.

What your day-to-day will look like:

* Serve as primary Planner/Scheduler for all maintenance activities, creating and managing work orders in CMMS platforms (Corrigo preferred) while coordinating schedules around employee events and high-traffic periods to minimize disruption

* Oversee vendor and contractor relationships by issuing purchase orders, leading monthly performance discussions, and maintaining service provider matrices for operational and hospitality services

* Monitor SLAs, KPIs, and employee satisfaction metrics monthly to identify improvement opportunities and implement corrective actions that elevate both facility operations and workplace experience

* Provide "White Glove" service to executives and VIP visitors including meet/greet coordination, escort assistance, and prompt follow-up while ensuring all team members embody hospitality best practices and professional courtesy

* Manage operating budget allocations including employee experience programs, amenity services, and facility maintenance while processing accounts payable and receivable related to operations

* Coordinate workplace amenities, conference room bookings, space reservations, and meeting technology support to enhance collaboration and support hybrid work models

* Support employee onboarding experiences, workplace orientations, space planning initiatives, and special events while maintaining comprehensive documentation for compliance and quality assurance

Required Qualifications:

* Minimum 2 years of facility management, property administration, or workplace services experience with demonstrated customer service excellence

* Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools

* Proficiency with CMMS platforms (Corrigo preferred), Microsoft Office Suite (advanced Excel for reporting), TEAMS, and mobile applications for work order management

* Exceptional organizational and management skills with proven ability to multi-task, prioritize competing responsibilities, and work independently without constant supervision

* Outstanding written and verbal communication skills with demonstrated ability to build positive relationships with diverse stakeholders including employees, vendors, and executive leadership

* Basic knowledge of building systems and technical skills including mechanical and electrical systems, safety regulations, and compliance requirements

* Strong alignment with JLL core behaviors:
Teamwork, Ethics, and Excellence

Preferred Qualifications:

* Bachelor's degree in Facility Management, Property Management, Hospitality Management, Business Administration, or related field

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