Client Care Assistant

Thrive Ahead Co. is looking for a Client Care Assistant to join our team.

This part‑time, in‑person role is centered on creating a smooth, supportive experience for our clients—from first contact through ongoing care.

Final date to receive applications: If you’re seeing this, the role is still open! We’ll close it once we find the right fit.

As our Client Care Assistant, you’ll help ensure every client interaction feels clear, supported, and seamless. You’ll work within established systems to bring consistency, accuracy, and warmth to the client experience.

This role starts at 15–20 hours per week
, with the opportunity to grow.

Compensation: $19.00–$23.50 per hour (based on experience)

Location: In‑office (Bucktown, Chicago) – morning availability preferred

Job Type: Part‑time with growth potential

Reports to: Claire Hyman, Client Care & Operations Coordinator

Client communication, scheduling, insurance coordination, and detailed administrative work. You’ll be managing onboarding, completing benefits checks, responding to client questions, organizing records, and ensuring everything runs smoothly behind the scenes.

If you’re thinking, "YES! I love creating clarity, staying organized, and supporting people through details and systems!" — this might be your dream role.

If not, no worries! We’re looking for someone who genuinely enjoys execution‑focused work that helps others feel cared for and supported.

This part‑time, in‑person role plays a key part in shaping the client experience while supporting internal systems and external relationships.

• Manage onboarding from initial consult request through intake.
• Complete benefits checks and clearly communicate coverage.
• Confirm appointments and ensure all documentation is complete and up to date.

• Serve as a primary contact for scheduling, billing, and insurance questions.
• Respond with warmth, clarity, and professionalism.
• Guide clients through next steps and reduce barriers to care.

• Conduct and document benefits checks accurately.
• Assist with billing and insurance‑related questions.
• Escalate complex issues as needed.

• Prepare referral letters, presentations, and outreach materials.
• Maintain accurate records in Simple Practice and organize internal systems.

• You enjoy an in‑person role with a collaborative, close‑knit team.
• You’re highly organized and love bringing clarity to complex processes.
• You’re an empathetic, professional communicator.
• You’re confident supporting clients through insurance and scheduling questions.
• You’re proactive, detail‑oriented, and able to manage multiple priorities.
• You’re comfortable using tools like Google Drive and Simple Practice.

• Strong client communication skills—clear, empathetic, and professional.
• Ability to manage competing priorities independently.
• Detail‑oriented with strong follow‑through.

• You have experience with insurance (benefits checks, claims, discrepancies).
• You’ve worked in healthcare, wellness, or a mission‑driven setting.
• You’re familiar with Simple Practice or similar systems.
• You enjoy being part of a collaborative, growth‑oriented team.

• Growth – Be part of a mission‑driven wellness practice where personal and professional development is at the core of everything we do.
• Community Impact – Your work will help create a welcoming space for clients to heal, grow, and thrive. You’ll play a vital role in shaping a supportive community for others.
• Flexibility & Adaptability – Thrive Ahead Co. values understanding and meeting individual needs, whether it’s for clients or our team. You’ll have the freedom to find solutions that work for everyone.
• Meaningful Work – We don’t just talk about growth; we live it. If you’re ready to embrace challenges, meaningful conversations, and create lasting change for clients and team members alike, this is the role for you.

At Thrive Ahead Co., we’re all about creating a community where individuals feel welcomed, supported, and empowered to grow. Our collaborative team is committed to helping clients achieve their potential through therapy, wellness resources, and connection. We’re a group of growth‑minded individuals who value empathy, adaptability, and joy—both in our work and in our lives. If this resonates with you, we’d love to meet you.