Administrative & Data Processing Assistant; METC

Purpose: The Helen Miller Member Education and Training Center (METC) is an educational organization providing instruction and training to workers represented by members of Service Employees International Union Healthcare Illinois/Indiana/Missouri/Kansas (SEIU HCIIMK). SEIU HCIIMK is a dynamic, action‑oriented union of over 95,000 healthcare and child care workers throughout those four states. The METC is a 501(c)3 organization.

Location: Chicago, IL

Type: Hybrid (must be able to attend required in person/onsite meetings/events).

The Administrative & Data Processing Assistant will report to the METC Deputy Director.

Performs a wide range of duties which may vary according to the program and campaign's needs. Examples include:

• Communicate with members, answer inquiries and reminders
• Operate office equipment such as copies, scanners and phone systems.
• Use of computer hardware and software including databases;
  Office 365, MS Excel, MS Word and Outlook.
• Use of proprietary database of events and members.
• Organize paperwork and filing documents.
• Respond to inquiries using phone, email and other communication tools, and assist METC with texting or calling members.
• Other administrative duties as assigned.

• Process training sign‑in sheets and other class materials.
• Data entry and processing of class attendance.
• Contact members for missing attendance forms and stipend verification information.
• Register members for make‑up classes.
• Update members’ information to reflect the most current contact information.
• Engage with members for upcoming classes.
• Process and scan incoming documents into database system.
• Understand policies, procedures as applicable to the different training programs to properly approve stipend and other class payments.
• Communicate training information with the operation departments, organizing divisions and others within SEIU HCII.
• Assist with special projects as needed.
• Perform other duties as assigned.

May be required to work long and irregular hours, and to work on weekends and holidays when necessary. Travel, potentially for extended periods, may be required within our geographies and to other campaigns or events as needed. The job requires minimal lifting of up to 50lbs of boxes and shipping packages.

• The ideal candidate will have at least two (2) years of experience in data entry and an administrative role.
• Strong commitment to social justice.
• Ability to work in a multicultural and diverse work environment.
• Computer knowledge including Microsoft Office, Excel, Outlook, Word, PowerPoint.
• Ability to navigate using the internet, database and SharePoint experience.
• Ability to maintain multiple project timelines concurrently, work within close supervision and willingness to take initiative.
• Possess critical thinking skills.
• Sound interpersonal communication skills and strong customer service phone skills.
• Ability to organize their work to deliver accurate and trackable results.

• Bilingual English/Spanish is a plus but not required.
• Worked in a community organizing environment or with workforce training projects.
• Strong computer skills including experience with Union Ware and higher-level Excel skills.
• Experience with Quick Books v16, Union Ware database or other software.

Salary: $22.94 – $25.54/ Hourly

Benefits & Additional Compensation (Full‑time)

• Health (Medical), Dental, and Vision Insurance.
• Dependent Care and Commuter/Transit Flexible Spending Accounts.
• A Health Reimbursement Account.
• Basic and Voluntary Life Insurance.
• Short‑Term and Long‑Term Disability Insurance.
• Paid Parental Leave.
• Ancillary Benefits such as Accident, Critical Illness, and Hospital Indemnity coverage.
• Employee Assistance Program (EAP).
• Pension Plan eligibility once vested.
• 401(k) Retirement Plan.
• Paid Holidays.
• Paid Time Off.

SEIU METC is an Equal Opportunity Employer. We value a diverse workforce and encourage individuals from all backgrounds to apply.

SEIU METC is committed to building a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer.