Client Scheduling - Client Scheduling Supervisor

Chicago, IL, USA

Posted Monday, June 8, 2026 at 7:00 AM

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Client Scheduling Supervisor (Midwest) manages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

What you’ll get to do:

• Oversee and quality control the calendar department as they:
• Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or My Veritext
• Ensure complete, accurate and consistent information
• Follow Standard Data Entry Rules
• Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two.
• Monitor and assign phone volume, performance and readiness of regional calendar associates
• Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations
• Track Operational Excellence metrics and communicate with team on performance
• Closely monitor Case set‑ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team
• Train and educate calendar department on Order Entry for services, including but not limited to:
• Court Reporter and/or Videographer
• Remote or in‑person locations and the appropriate services that go with each
• Exhibit management requirements
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check‑ins and in‑person assistance
• Act as an escalation point of contact within the team for client issues
• Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions
• Assist in development and planning of training and support to new staff members on calendar specific tasks
• Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department
• Assist in regional and national projects for developing best practices in calendar related activities

The kind of teammate we’re looking for:

• 4+ years of related experience
• Proficiency in MS Office required
• Proficiency in relevant software packages and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi‑task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company‑paid life insurance, short‑term and long‑term disability insurance
• Healthy work‑life balance:
  hybrid work structure
  , paid time off, paid parental leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and…