Workplace Experience Coordinator

Overview

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

The Workplace Experience Coordinator is the onsite leader of a hospitality-driven, client-ready environment, ensuring that every interaction, from arrival to departure, is seamless, polished, and white-glove. This role orchestrates front-of-house services, meeting support, and day-to-day operations to consistently deliver an elevated workplace experience.

• Reception & Client
  
  Experience:
  
  Support on-site reception specialist to always maintain front desk coverage and serve as the escalation point for reception services
• Reception & Client
  
  Experience:
  
  Provide guidance and daily support to reception and hospitality team members
• Reception & Client
  
  Experience:
  
  Greet and direct guests, ensuring a professional and welcoming first impression
• Reception & Client
  
  Experience:
  
  Answer and route incoming calls and respond to general inquiries
• Reception & Client
  
  Experience:
  
  Manage visitor check‑in, office access, and badge coordination in accordance with site procedures
• Reception & Client
  
  Experience:
  
  Coordinate office seating and hoteling requests as applicable
• Reception & Client
  
  Experience:
  
  Schedule and manage conference room bookings and respond to meeting room requests
• Hospitality & Meeting Support:
  Manage meeting room readiness and shared space presentation
• Hospitality & Meeting Support:
  Coordinate catering and hospitality services for meetings and events
• Hospitality & Meeting Support:
  Maintain conference rooms, pantries, and common areas in a clean, client-ready condition
• Hospitality & Meeting Support:
  Provide escalation support for complex or high-profile meetings
• Hospitality & Meeting Support:
  Provide backup support for hospitality services during peak periods or when coverage is needed
• Workplace Coordination & Operations Support:
  Support day-to-day coordination between front-of-house, hospitality, and office services teams
• Workplace Coordination & Operations Support:
  Assist with office moves, seating updates, or workspace adjustments as needed
• Workplace Coordination & Operations Support:
  Assist with coordination of mail, courier, or internal deliveries as needed
• Workplace Coordination & Operations Support:
  Support basic inventory tracking for workplace supplies and shared resources
• Workplace Coordination & Operations Support:
  Provide coverage or support for general office services during peak periods or coverage gaps
• Security & Access Support:
  Assist with visitor access processes and badge coordination
• Security & Access Support:
  Support onboarding and offboarding access requests in partnership with building management or security teams
• Security & Access Support:
  Monitor visitor flow and escalate any access or security concerns
• Security & Access Support:
  Ensure adherence to office security protocols
• Security & Access Support:
  Report any observed security issues in accordance with site procedures

• High school diploma or equivalent required
• Minimum of two (2) years of experience in reception, workplace coordination, hospitality, or office services within a corporate or professional services environment
• Strong customer service and professional communication skills
• Comfortable interacting with internal stakeholders and external vendors
• Ability to work independently and manage competing priorities
• Strong organizational skills with attention to detail
• Proficiency with Microsoft Office; familiarity with room booking or visitor systems preferred

The range of pay for this role at the noted RRD location is $26 - $28/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9:30am to 6:30pm

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans